at Department of Labor in Wilmington, Delaware, United States
Unemployment Insurance Claims Processor
Opening Date 11/23/2023 12:00:00 AM
Closing Date 12/6/2023 11:59:00 PM
Type of Recruitment Open Competitive
Salary Yearly: $26,500.00
Salary Plan G23
Pay Grade 6
Shift Hours 8:00am - 4:30pm
Employment Type Actual Vacancy
Employment Term Regular
Agency DOL/Unemployment Insurance / Unemployment Insurance
Location(s) Fox Valley:
(4425 N Market St, Wilmington, DE, 19802)
Contact Name DOL/DHR
Contact Phone 302-761-8015
A class incumbent is responsible for taking and processing claims for Unemployment Insurance benefits to ensure that eligible claimants receive benefits on a timely basis.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Makes claims for unemployment insurance benefits by questioning claimants regarding employment history.
Conducts fact finding interviews with claimants to determine if non-separation eligibility requirements have been met.
Determines type and appropriate state and federal unemployment insurance program such as Federal, Ex-Service person or Interstate to establish claim based on previous employers, and employment and claim dates.
Verifies accuracy of wage and employer information with claimant; take additional information if claimant indicates wages and/or employers are omitted or incorrect; may request evidence of earnings such as W-2's or wage stubs.
Informs claimant of maximum and weekly benefit amount, basis for computation of benefits, length of claim, maximum allowable earnings and rights and responsibilities while collecting benefits; explains mail-in procedures for receiving benefit checks, issues pay orders and informational materials.
Reviews pay orders completed by claimants receiving benefits on a continuous basis for completeness and reported earning during benefit week; records on claimants master file information such as date, pay order number, and deductions from weekly benefit amount.
Refers claims for eligibility determination to claims deputies.
Enters data on computer terminal, verifies claim and benefit payment information.
Completes and processes forms to stop payment on lost checks, correct computerized claimant information, and recover overpayment of benefits due to revised benefit amount, unreported wages, or duplicate checks issued.
Answers questions from claimants, employers, and Social Service agencies regarding benefit filing procedures, claim status, lost or late checks and appeal rights.
Sorts and files forms, cards, claims files and items of a similar nature; reviews same for errors, omissions and proper coding.
Maintains daily and weekly record or number and type of claims taken and processed.
May receive out-of-state local office claims through electronic mail system; reviews printout for accuracy of data; correct errors and/or omissions.