at Christiana Care Health System in Smyrna, Delaware, United States
ChristianaCare is hiring an Office Assistant for Primary Care in Smyrna, DE.
As an office assistant you are the first point of contact between the practice and our patients. You will be responsible for creating a friendly, welcoming calm and efficient environment for the practice. You will serve each patient with poise and compassion, fields phone calls, answers patient questions, schedules appointments, registers patients and updates EMR and represents the entire practice every time there is interaction with a patient.
Monday- Friday, 8a - 5p
Rotating schedule of one evening per week
Every 4th Saturday, 8a - 12p
Compensation / Benefits:
Full Medical, Dental, Vision, Life Insurance, etc.
Two retirement planning offerings, including 403(b) with company contributions.
Generous paid time off with annual roll-over and opportunities to cash out.
12 weeks paid parental leave
Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!
Job duties & responsibilities:
Answers multi line telephones and retrieves accurate messages.
Manages front desktop.
Collects payments according to insurance requirements.
Applies ICD9 & CPT4 codes to encounter forms for billing purposes.
Performs outreach calls for the team.
Interacts between physicians, staff, and patients to provide accurate communication and customer service.
Excellent time management skills, ability to multi-task, and prioritize work.
Excellent written and verbal communication skills.
Ability to build and foster professional relationships in a team environment.
Performs other related duties as required.
High School Graduate or GED required.
Medical receptionist or medical assistant degree preferred but not required.
Experience in a medical office setting or customer service environment is preferred but not required.
When we lead with love, excellence is inevitable.
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.