Vendor Management Analyst - Collections Litigation Support

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

If you possess strong public speaking skills, react well under pressure, and have flexibility to travel, this role is perfect for you!

As a Vendor Management Analyst in Recovery Collections Litigation supporting our Witness Management team, you will be responsible for attending in-person and remote appearances to represent JPMorgan Chase at litigation proceedings which include depositions, trials, mediations, arbitrations or other hearings. You will represent Chase and play an integral role in supporting the success of Card Recovery Collections Litigation.

Job responsibilities

+ Facilitate the preparation of materials needed for appearances, collaborating with the business, internal and external legal partners to establish clear responsibilities and deadlines

+ Escalate case-related issues to management and the JPMorgan Chase legal department in a timely manner

+ Incorporate technical and functional knowledge to guide independent thought and action

+ Adhere to the risk and control agenda for the department

+ Assist in the identification and escalation of system- and process-related issues and improvement opportunities

+ Present information in a clear and concise manner to testify at litigation proceedings in a clear and concise manner

+ Make travel arrangements to appear in-person when required and adhere to travel expense budgets and expense reporting requirements

Required qualifications, capabilities and skills

+ Bachelor’s Degree

+ 3 years business operations experience (collections, process management or financial services industry)

+ 3 years in a call center environment and/or specialty / non-phone units

+ 1 year experience with litigation and legal processes

+ Demonstrated experience with conflict resolution

Preferred qualifications, capabilities and skills

+ Knowledge of internal systems, such as ICP, C3 and DTS

+ Experience in a public speaking role

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

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Job Posting: JC250816698

Posted On: Nov 06, 2023

Updated On: Jan 27, 2024

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