VP - Site Reliability Engineer

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

As a Site Reliability Engineer (SRE), you’ll help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of our support and software development focuses on optimizing existing systems, building infrastructure, and reducing work through automation. You’ll join a team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks. In this environment, you’ll take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As an SRE, you’ll be focused on running better production applications and systems.


+ Design, code, test, and deliver software to automate manual operational work

+ Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents

+ Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes

+ Identify application patterns and analytics in support of better service level objectives

+ Design self-healing and resiliency patterns

+ Design automated software and product upgrades, change management, and release management solutions

+ Coach or manage teams as applicable

+ Participate in the 24×7 support coverage as needed

+ Coach or manage teams as applicable

+ Participate in the 24×7 support coverage as needed

+ Execute call documentation, queue management, ticket analysis as well as interface impacting lines of business for incident impact analysis utilizing the production assurance process.

+ Collaborate with senior technology leads across various organizations, ensuring timely resolution of incidents.

+ Ensure root cause analysis (RCA) activities on client impacting incidents are executed and action items are assigned and completed, focusing on improving resiliency by automation.

+ Serve as the subject matter expert for incidents related to batch processes and real-time APIs during highly visible issues.

+ Provide expertise and support during critical incidents and interface with all impacted groups to better manage the message.


+ Bachelor’s degree or equivalent experience in an software engineering discipline

+ Expertise in at least one technology stack designing, coding, testing, and delivering software

+ Proficiency in one or more technology domains, may be a cross-domain expert able to solve complex and mission critical problems within a business or across the firm

+ Working knowledge of infrastructure components (e.g. routers, load balancers, cloud products, container systems, compute, storage, and networks)

+ Excellent debugging and trouble shooting skills

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Copy Link

Job Posting: JC229731741

Posted On: Dec 03, 2022

Updated On: Dec 09, 2022

Please Wait ...