at JPMorgan Chase in Wilmington, Delaware, United States
Duties: Partner with operational stakeholders to determine need for customer satisfaction survey, objective and all input requirements. Develop survey questionnaire/design and invitation. Present developed creatives to compliance, controls, legal and translation services, for review and approval. Code survey logic in dedicated survey tool platform. Partner with internal data architects to source required internal data elements for survey sample selection and reporting. Process scheduled sample data output and validate accuracy. Transform output for survey platform acceptance and schedule invitation sends. Create and review associated procedures for evergreen status.
Minimum education and experience required: Bachelor’s degree in Economics, Finance, Statistics, Operations Research or related field of study plus three (3) years of experience in the job offered or as Analytics Solutions, Financial Control Analyst, or related occupation.
Skills Required: Requires one (1) year of experience in the following: API; MS Office Suite; SharePoint; VBA; SQL; Survey design, best practices and quantitative research; Statistical Analysis; Process Documentation; and Control Testing.
Job Location: 301 N Walnut St, Wilmington, DE 19801
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans