Access Coordinator

at Christiana Care Health System in Newark, Delaware, United States

Job Description

Are you interested in working for an organization passionate about love and excellence?
ChristianaCare is looking for a Full-Time Access Coordinator to join our growing team in Newark.

How YOU Make an Impact
The Access Coordinator is responsible for obtaining benefits and precertification/prior authorizations for imaging, testing and Medications. The Access Coordinator will be supporting our Stroke Center/ TIA clinic to provide care for patients in an outpatient setting.

Mondays - Fridays: 8:30am -4:30pm, day shift.


Comprehensive Benefits Package

Generous PTO Package

Employee Wellness Programs

Student Loan Forgiveness

Paid Parental Leave

Work & Life Balance

403b match and more...


Monitor and prioritize incoming patient orders.

Obtain authorization via payor website or by phone.

Schedules Stroke and TIA patients for the Stroke/TIA clinic

Administrative duties including answering phone, desktop duties and other follow up related to the Stroke/TIA clinic

Verify patient's insurance benefits.

Evaluate portions to be paid and notify the patients of their deductibles and co-insurance amount.

Contact the referring office to obtain any referrals required.

Gather information needed to complete the prior authorization and contact patients as needed to obtain additional information.

Performs daily operational duties such as insurance verification/pre-authorization, utilizing Powerchart, Soarian, Revenue Cycle and insurance web-site systems.

Update patients on reason for denial.

Regularly follow up with the status of the authorization.

Initiate appeals for denied authorizations.

Respond to questions regarding the payor's medical policy guidelines.

Confirm accuracy of CPT and ICD-10 diagnosis in the patient's order.

Education and Experience Requirements

High School Diploma

At least 2 years prior authorization experience preferred

Familiar with medical terminology

Possess professional phone etiquette

Ability to apply good verbal and written communication

At ChristianaCare, we are guided by our values of Love and Excellence and are passionate about delivering health, not just health care.

Feel free to apply and come join us at ChristianaCare!


EEO Statement:
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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Job Posting: 1081429

Posted On: Dec 02, 2022

Updated On: Dec 08, 2022

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