at Macy's - Wilmington in Wilmington, Delaware, United States
Description: As a Fine Jewelry Sales Associate, you will be an integral part of bringing the magic of Macy's to life. Associates in this role perform a number of functions that are critical to offering our customers the best experience when they shop in our store. While all positions require working as part of a team to meet department and store objectives, your individual responsibilities will include keeping the selling floor stocked with merchandise and ensuring that merchandise returned to the selling floor in addition to demonstrating outstanding selling and customer service skills.
Skills: Education/Experience • Previous retail sales experience preferred, but not required Communication Skills • Strong interpersonal and communication skills. • Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Ability to effectively communicate with customers, peers, and management. • Able to communicate on the telephone with proper etiquette. Mathematical Skills • Basic math functions such as addition, subtraction, multiplication, and division • Able to use a calculator and calculate percentages and ratios • Must be able to make change in American monetary units Reasoning Ability • Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. • Ability to work as part of a team and take initiative independent of direct supervision. Physical Demands • This position involves constant moving, talking, hearing, reaching, grabbing and standing for long periods of time; • May occasionally involve stooping, kneeling, crouching, and climbing ladders • Vision abilities include close vision, color vision, depth perception, and ability to adjust focus Other Skills • Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service. Work Hours • Ability to work a flexible retail schedule including special Big Event days • Available to work a variety of hours, which may include early mornings, evenings, or weekends. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Duties: • Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs • Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression of you, Macy's, and the purchase • Maintaining selling floor presentations, and restocking them as needed • Learning Macy's systems and procedures to enhance selling efficiencies and complete support duties • Handle all returns courteously and professionally • Responsible for achieving personal sales goals and Star Reward goals • Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer – the most important person in our stores • Be knowledgeable of and perform sales support functions related to POS procedures • Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer • Be aware of current promotional events and sales • Maintain good housekeeping standards • Adhere to Loss Prevention and inventory control and compliance procedures • Perform other duties as assigned • Regular, dependable attendance and punctuality