Information Center Specialist

at DART - Delaware Transit Corporation in Wilmington, Delaware, United States

Job Description

Pay Rate:  $16.58/HR - (Two year progression to top rate $20.72/HR)
District: New Castle County
Department: Customer Experience
Section: Customer Service
Classification:  FT- 40 Hours/Week
Scheduled Hours: Varied     Scheduled Days: Varied

Under the direct supervision of the Customer Service Supervisor in the Customer Service Section within the Marketing & Public Affairs Department, the Information Center Specialist provides DART First State route and schedule information to customers and the general public for transit services statewide; periodically attends community meetings; provides feedback to internal and external customers and performs office work as required; performs other duties in functional area of responsibility, as assigned. This position reports to the Customer Service Supervisor.

1. Provide route, schedule, and service information to the public.
2. Receive telephone and written requests for DART First State routes and schedules.
3. Relay correct route and schedule information on DART services statewide, including DART First State Rail service.
4. Provide other general information as requested.
5. Convey information to customers in a polite, professional manner.
6. Mail schedules/maps.
7. Assist with foreign language calls through interpreter service.
8. Serve as Lost-and-Found Coordinator
   • Receive lost-and-found items.
   • Inventory and store items.
   • Attempt to locate owner of items through established process.
   • Report calls received from the public seeking lost articles.
   • Advise appropriate DART First State personnel, i.e. Dispatchers, to check DART property for lost items.
   • Disburse found items to proper owner.
   • Arrange for disposal of unclaimed items in accordance with established procedures.
9. Attend route and other job specific training, as required.
10. Provide reports, information and assistance to Customer Service administrative staff as required.
11. Represent DART at customer outreach functions, events, etc., as required.
12. Assist in training new Information Center Specialists.
13. Transfer non-Information Center related calls to    appropriate personnel.
14. Perform other duties in functional area of responsibility as required.