Resource Support Specialist

at Christiana Care Health System in Newark, Delaware, United States

Job Description


Plan, organize and implement sustainable staffing strategy

Investigate company's staffing needs and take actions to staff accordingly

Work with recruiting agencies when needed

Identify hard to fill roles and take proactive actions

Assist in candidate screening and interviewing

Assist in new employee onboarding

Evaluate new staff

Assist with new employee orientation

Design and plan work shifts schedules

Provide assistance with payroll procedures and activities

Cancels or reduces staff, if necessary, based on business rules and policy.

Collaborates with unit managers, schedulers, nursing coordinators and Central Staffing Office manager, and reviews core staff schedule to identify gaps in staffing.

Analyzes metrics to identify, plan and implement opportunities to improve schedule balancing, identifying recurring gaps and inconsistencies in core staffing during next schedule period.

Effectively communicates with all levels of the nursing department and other departments, utilizing both written and verbal communication skills.

Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

Performs other related duties as required.

High School graduate equivalent required. Associate Degree preferred.
3-5 years' experience in a call center, administration work or similar role

General Information Systems information.
Ability to utilize a computer and software.
Ability to work well under pressure
Outstanding organizational and time-management skills
Excellent communication, interpersonal and leadership skills
Critical thinker with a problem-solving mind
Call Center experience a plus


EEO Statement:
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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Job Posting: 1079159

Posted On: Nov 28, 2022

Updated On: Dec 02, 2022

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