at Christiana Care Health System in Wilmington, Delaware, United States
Are you interested in working in one of the Top 100 Hospitals in the nation? Looking to make an impact in the community?
ChristianaCare's General Surgery and Urology practices are looking for a Full-Time Customer Service Specialist to join our Surgical Services team in Wilmington.
How YOU Make an Impact
The Customer Service Specialist will support our General Surgery and Urology practices by answering all incoming calls in a timely manner, process and route them according to nature of call.
Mondays - Fridays: 8:30am -4:30pm, day shift. No weekends, No On-calls.
What We Offer
Comprehensive Benefits Package
Generous PTO Package
Employee Wellness Programs
Student Loan Forgiveness
Paid Parental Leave
Work & Life Balance
403b match and more...
Duties and Responsibilities:
Responds accurately to a high volume of calls demonstrating exceptional customer service skills
Receives and responds to all incoming calls
Schedule appointments according to guidelines
Process phone notes
Documentation of call is detailed and accurate
Utilization of computer i.e.: scheduling module and EMR
Enter patient demographics
Ability to multi-task with typing and talking simultaneously
Routing calls appropriately.
Education and Experience Requirements:
High School graduate
Prior call center, customer service and medical office related experience preferred.
Computer and key boarding skill required
An equivalent combination of education and experience may be substituted
At ChristianaCare, we are guided by our values of Love and Excellence and are passionate about delivering health, not just health care.
Feel free to apply and come join us at ChristianaCare!
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.