Customer Service Specialist- Surgical Services

at Christiana Care Health System in Wilmington, Delaware, United States

Job Description

Are you interested in working in one of the Top 100 Hospitals in the nation? Looking to make an impact in the community?

ChristianaCare's General Surgery and Urology practices are looking for a Full-Time Customer Service Specialist to join our Surgical Services team in Wilmington.

How YOU Make an Impact
The Customer Service Specialist will support our General Surgery and Urology practices by answering all incoming calls in a timely manner, process and route them according to nature of call.

Mondays - Fridays: 8:30am -4:30pm, day shift. No weekends, No On-calls.

What We Offer

Comprehensive Benefits Package

Generous PTO Package

Employee Wellness Programs

Student Loan Forgiveness

Paid Parental Leave

Work & Life Balance

403b match and more...

Duties and Responsibilities:

Responds accurately to a high volume of calls demonstrating exceptional customer service skills

Receives and responds to all incoming calls

Schedule appointments according to guidelines

Process phone notes

Documentation of call is detailed and accurate

Utilization of computer i.e.: scheduling module and EMR

Enter patient demographics

Ability to multi-task with typing and talking simultaneously

Routing calls appropriately.

Education and Experience Requirements:

High School graduate

Prior call center, customer service and medical office related experience preferred.

Computer and key boarding skill required

An equivalent combination of education and experience may be substituted

At ChristianaCare, we are guided by our values of Love and Excellence and are passionate about delivering health, not just health care.

Feel free to apply and come join us at ChristianaCare!


EEO Statement:
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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Job Posting: 1079154

Posted On: Nov 28, 2022

Updated On: Dec 06, 2022

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