Communication Operator

at City of Dover in Dover, Delaware, United States

Job Description

Job Title: Communication Operator

Salary range: $18.81 Full-Time

Hours: Full - Time

Job Description:

The City of Dover is currently seeking qualified applicants for the position of Communication Operator in the Police Department. This position is in the Police Departments’ 911 Communication Center. The primary duties of this position are to dispatch emergency services in response to calls for assistance.


Job Responsibilities

  • Responsible for answering emergency services phones (911 phones)
  • Dispatching appropriate emergency services
  • Maintaining emergency reference materials
  • Obtaining service in event of equipment failure
  • Maintaining various logs, charts, and recordings to provide records of all emergency and non-emergency actions for follow-up investigative, administrative, or legal action
  • Monitors the building security system, including security cameras


Required Qualifications

  • High school diploma or GED
  • Three (3) months of related experience with operating computers and understand basic computer functions
  • Ability to obtain and maintain DELJIS certification
  • ability to remain calm in crisis situations is vital, handle high stress situations and multitask
  • Ability to speak clearly and distinctly, and deal tactfully with the public
  • Ability to work rotating shifts (currently 12-hour shifts))
  • Requires normal visual acuity and field of vision, hearing, speaking, and color perception as well as good physical and mental health
  • Experience in DELJIS and NCIC preferred
  • Experience with Microsoft Outlook preferred
  • Pro Q&A and Emergency Police Dispatching (EPD) preferred


To view the entire job description, please visit, and click on DOE Union Employees Job Titles


A criminal background investigation will be required. A dispatching test will be required of all candidates. Psychological testing and a physical exam are pre-employment requirements




  • Health, dental, vision and group life insurance
  • 401a and 457 deferred compensation plans
  • Paid vacation and sick leave


To Apply Submit the Following

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Job Posting: 1079068

Posted On: Nov 28, 2022

Updated On: Dec 28, 2022

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