at Fiserv in Dover, Delaware, United States
What does an outstanding Technical Program Manager, Advisory level do?
As a Technical Program Manager, Advisory, you are responsible for delivering a portfolio of program/project outcomes within time, cost, quality, and customer satisfaction parameters for strategic initiatives for an Enterprise client of Fiserv’s Bank Solutions group. You will play a critical role in ensuring deployment deadlines are met with quality and act as the primary liaison for a specific set of projects. As a Program Manager, you will have the opportunity to exercise a wide variety of skills and experiences. Your IT knowledge and experience with large multi-product implementations, relationship management, consulting and process improvement/organizational change empowers you as a leader to deliver on the promise of One Fiserv.
As Program Manager, you can look forward to:
+ Formulating, gaining alignment and executing on the deployment approach to achieve a successful outcome.
+ Ensuring predictable, consistent, and successful program delivery through direct management and overall coordination of all Deployment work stream related activities. Applying program management concepts to facilitate the achievement of program and work stream objectives.
+ Supporting the Engagement Director in the creation of the engagement schedule for the deployment work stream and putting mechanisms in place to set expectations and ensure on-going control of the environment build-out as it relates to the overall program.
+ Directing deployment oversight activities (internal and external) to include enterprise status reporting, meetings, and readiness reviews.
+ Communicating via a variety of methods to include but not limited to creation and execution of presentations in a variety of settings and to all levels in the organization (internal and external).
+ Overseeing, leading and/or assisting with deployment coordination efforts between project team members ensuring systems are fully deployed, implemented and functioning across the solution; includes updates, monitoring, patching, etc.
+ Provides ongoing project management support in the form of identifying and managing deployment related issues, risks, actions.
+ Transitions the deployment work stream per process to operational support as part of the engagement project closure.
+ Managing Client expectations in terms of the deployment activities and artifacts within the enterprise solution delivery lifecycle.
+ Partnering with the Client’s Deployment Manager/Technical Lead/IT Project Management to develop a client deployment strategy/plan, providing thought leadership and sharing Fiserv’s deployment best practice, tools and guidelines.
+ Collaborating with the Solution Architects and Infrastructure leads to ensure execution aligns with the end-to-end architecture design.
+ Building and fostering client relationships and seen as a single point of escalation for deployment activities during the implementation. Develops and maintains strong working relationships and strategic partnerships with external (e.g. primary interface with the client program leadership) and internal key stakeholders/customers across groups and/or business units to maximize effectiveness and influence.
Basic Qualification for consideration:
+ 5+ years of IT experience with complex architectures.
+ 3+ years of experience in leading/managing large systems implementation and deployments.
+ 3+ years of experience in client facing consulting / professional services required.
+ 3+ years of experience with a distributed team environment
+ Familiar with Software Development processes and multi-tier application architectures to include:
+ Fiserv core solutions experience a plus
+ Experience in banking, financial services, and/or software industries desired.
+ Project Management Professional (PMP) certification preferred.
+ Information Technology Infrastructure Library (ITIL) awareness.
+ Six Sigma training desired.
+ Process management/improvement in the area of solution/implementation delivery methodologies strongly preferred.
You’re the kind of person who:
+ Has experience driving large scale change efforts in Agile product development environment with ability to collaborate with teams driven by Waterfall methodology
+ Has experience with Jira, Confluence, and Project Management tools like Clarity
+ Has excellent consulting, client relationship and communication skills – written and verbal, including expressing ideas clearly and logically to all levels within the organization; the ability to communicate technical concepts to non-technical customers in a clear manner. Includes the ability to interact with all levels within the organization (internal and external) with attention to detail, quality, professionalism, and brand compliance.
+ Is flexible and can deal with ambiguity associated with working in a fast paced and changing environment.
+ Has excellent planning, time management and organizational skills with the ability to deal with multiple constituencies and manage multiple simultaneous objectives.
+ Has strong negotiation, conflict, and judgment skills to balance Fiserv and Client goals to ensure overall objectives are met.
+ Up to 50% to client site, incremental for internal meetings as needed.