Senior Specialist, eDG Digital Channels Governance Lead

at Merck in Dover, Delaware, United States

Job Description

Job Description

The Digital Marketing and Commercial Excellence (DMCE) organization strives to accelerate our commercial transformation, with a focus on modernizing customer engagement for competitive advantage, using data-driven insights. We strive to drive innovation, growth and productivity enabled by digital and data. Within DMCE, Enterprise Digital Governance (eDG) empowers strategic and compliant decision making by fostering critical cross-functional collaboration, simplifying processes and preparing the organization to compliantly navigate future disruptors and opportunities in the digital space.

The role

The role of Digital Channels Governance Lead will report to the Enterprise Digital Governance (eDG) Director and will be supporting the operationalization of digital strategies, initiatives, and engagements by simplifying processes, mitigating risk and proactively anticipating shifts in the digital landscape on behalf of the enterprise. The preferred candidate is a team-oriented individual who thrives on unpacking complex fact patterns, identifying and building strategic connections and finding the balance between compliance and innovation.

The role will have the following responsibilities:

+ Support and facilitate the collaboration among lead global support functions (information technology, privacy, regulatory, pharmacovigilance, legal, compliance, medical, etc.) and divisional business units (research, manufacturing, commercial, corporate) to increase, maintain, and evolve compliance in the digital landscape.

+ Liaise with global support function subject matter experts in identifying areas of risk and opportunities for efficiency to increase and maintain proactivity in the digital landscape.

+ Assist business units in navigating nuances of the global and local digital landscape; particularly pertaining to strategies, efficiencies in Ways of Working, and regulatory changes.

+ Actively engage in cross divisional initiatives in the creation, curation and connection of digital policies, standard operating procedures, and work instructions.

+ Support, develop and manage ongoing communications plans for executive steering committees, leadership teams, action teams, steward support networks, digital champions, and business unit stakeholders; including but not limited to meetings, workshops, forums, onboarding, and training.

+ Coordinate, track and regularly report on on-going stakeholder engagements, project delivery statuses for prioritized workstreams along with key interdependencies and challenges.

+ Help to define, measure and maintain visibility over near and long-term KPIs / success metrics and milestones.

+ Support global markets in internal and external audits as they relate to digital activities by coordinating the aggregation of required documentation, curation of records and designing and executing remediation plans for gaps identified (if any).

+ Support the dependencies across governing policies and standard operating procedures for digital channels, which include but are not limited to web, mobile, and chatbots.

+ Support and expand understanding of and adherence to the compliance framework in place for social media

Required education, qualifications, and experience:

+ Bachelor’s degree or international equivalent from an accredited university

+ At least 5 years’ experience in a commercial environment within the governance, compliance and/or risk functions

+ Must have 3+ years of program management experience and be able to plan, prioritize and track a multi-dimensional program that involves complex processes, cross functional roles and responsibilities and high leadership visibility

+ Proven experience in documenting, diagramming and building visual workflows and presentations of highly complex business processes and challenges

+ Must have excellent written and verbal communication skills

+ High degree of interpersonal skills with ability to positively influence policy/process evolution, adoption and change management across the organization

+ Forward thinking with the ability to quickly identify not only existing gaps, but also potential gaps and proactively identify solutions

+ Quickly and easily adapts to changing business and/or organizational needs and priorities

Preferred experience:

+ Global marketing experience

+ Regulatory and/or legal experience

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world’s most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.


In accordance with Managers’ Policy – Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

**For positions located in the United States and Puerto Rico – Subject to applicable law, all new hires (including internal transfers) must demonstrate that they are fully vaccinated against COVID-19 or that they qualify for a medical or religious exemption to this vaccination requirement. New hires (including internal transfers) to a position that, as determined by the Company, requires routine collaboration with external stakeholders (such as roles in health services or customer-facing commercial or research-based roles) (“Customer-Facing Role”) who are not vaccinated must qualify for a medical or religious exemption and be in a position that the Company determines can accommodate unvaccinated employees without causing an undue burden to business operations. If, following dialog with the candidate as appropriate, it is determined that the candidate either a) does not qualify for a religious or medical exemption or, b) for candidates applying for Customer-Facing roles, it is determined that allowing the candidate to work without vaccination would cause an undue burden to the Company, the candidate will be ineligible for hire or transfer, or any offer of employment or transfer (if applicable) will be revoked. Please note that notwithstanding the approval of any reasonable accommodation, the Company reserves the right to monitor, modify, or revoke any such accommodation if it is determined, following dialog with the employee, that the accommodation is no longer effective or results in an undue burden

Copy Link

Job Posting: JC228932665

Posted On: Nov 19, 2022

Updated On: Dec 04, 2022

Please Wait ...