VP - Business Analysis Manager - TCPA

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

As the #1 credit card issuer in the U.S., Chase Card Services helps a wide range of consumers and small businesses manage their purchases. We provide the Chase-branded Sapphire, Freedom Slate and Ink cards, as well as cards with some of the world’s leading companies – including Amazon, Marriott International, Southwest Airlines, and United Airlines.

Our teams of talented, diverse and customer-obsessed colleagues are dedicated to helping our customers reach their financial goals and make the most of their purchases. We take pride in our inclusive culture, where colleagues can bring their whole selves to work, and we support them through continuing education, career growth and programs like our Business Resource Groups, which offer access to leadership, networking and development opportunities.


This person will be responsible for optimizing the purchased service, risk mitigation outcomes and technical issue resolution. They will use a data-based approach to solve problems and identify opportunities by analyzing significantly large data sets composed of Chase customer data and external purchased data. In addition, this person will monitor supplier data and metrics for stability, when anomalies occur partnering with suppliers and internal stakeholders.


+ Bachelor’s Degree required

+ Background in high volume data and metrics analysis

+ 5 years applicable work experience

+ SQL and/or SAS coding experience preferred

+ IT project work experience as a business lead preferred, including install of technical and data purchases services

Ideal candidates would be able to do the following:

+ Manipulate and organize large data sets with multiple key metrics

+ Apply quantitative analytical approach to develop recommendations, oversee service metrics, manage anomalies and inform budgets and forecasts

+ Solve complex challenges by balancing and triangulating customer experience with business processes and risk mitigation

+ Strong written and oral communication skills, with the ability to present information concisely, clearly and professionally (both executive summary and detailed level) using Microsoft Excel robust pivot tables and Microsoft PowerPoint

+ Excellent and efficient skills using MS Excel (absolutely required; particularly pivot table expert-level) and PowerPoint tools

+ Bring issues (supplier or internal) to solution, including related communication with involved parties

+ Work independently in a fast-paced, deadline driven, demanding environment balancing multiple tasks and deliverables

+ Primary business point of contact on IT install of enhanced purchased service(s)

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC228920318

Posted On: Nov 19, 2022

Updated On: Jan 10, 2023

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