Veeva Development Cloud Configuration Specialist

at Merck in Dover, Delaware, United States

Job Description

Job Description

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

Key Responsibilities :

+ Configuration of Our Company’s Veeva Development Cloud/Vault Platform

+ Provide expertise in Veeva Development Cloud suite as a certified Vault platform administrator and configuration specialist.

+ Manage configuration changes for Vault Platform per agreed priority backlog items in JIRA.

+ Participate in impact assessment activities, reviewing proposed changes and ensuring impact understood across Clinical Data Management and Clinical Operations.

+ Deliver product enhancements through agreed backlog process to ensure Veeva Vault Platform evolves to meet business needs

+ Ensure Vault Platform remains compliant as a Validated Solution through verification testing, documentation, and validation efforts

+ Collaborate across the Clinical IT teams and work closely with Product Manager and Veeva Platform Lead, IT Architects, and Value/Product Line teams

+ Collaborate with Veeva Enterprise Managed Services on product features

+ Manage and maintain meta data in Vault (picklists, organizational data, etc)

Knowledge/Education Required:

+ Minimum Level of Education Required - Bachelor’s Degree in Computer Science, Engineering, MIS, and Science OR in a related field. The job requires a solid academic background on how Information Technology supports the delivery of business objectives

+ Preferred Level of Education - Veeva Certifications (Veeva Vault/Vault Clinical Suites/ Clinical Data/Clinical Operations). The role holder has completed the Certified Vault Training and is up to date.

+ Minimum Level of Job-Related Experience Required - 3+ year of Veeva Vault experience and particularly desirable is Development Cloud and/or Clinical Vault experience. Veeva Development Cloud Validated SAAS application, and therefore documented certification and experience of working in a GxP environment is required.

Preferred Experience and Skills:

+ Experience in IT Clinical and relevant business areas

+ As knowledge of Veeva Development Cloud Suite grows, more advanced configuration work is expected. This knowledge will be used on a daily basis as part of configuration work, handling changes requests and will ultimately support business processes across R&D.

+ Experience in solution delivery with GMP systems

+ Experience with architecture, integration, interfaces, portals, and/or analytics

+ Understanding of Systems Development Life Cycle (SDLC), and current Good Manufacturing Practice (cGMP) processes

+ Experience in an Agile environment

What we need from you to be successful in this role:

+ Problem solving skills are required to solve business process issues identified in the backlog.

+ Additionally, the candidate may identify problems with the product and should be sufficiently skilled to confidently propose solutions to the Product Manager and if required work with the Vendor.

+ The candidate must not only understand the current configuration, but also look to best practices to best solve any new enhancements without impact on any other workflows that may share objects.

+ Written and verbal communication skills including the ability to communicate with both a business and a technical audience.

+ The ability to work independently and effectively as a team across global hubs, and maintain a highly collaborative, transparent effort.

+ Demonstrated ability to solve problems with a sense of ownership, enthusiasm, and innovation

+ Ability to work in a global, multi-cultural, English-speaking environment

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world’s most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.


In accordance with Managers’ Policy – Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.


For positions located in the United States and Puerto Rico – Subject to applicable law, all new hires (including internal transfers) must demonstrate that they are fully vaccinated against COVID-19 or that they qualify for a medical or religious exemption to this vaccination requirement. New hires (including internal transfers) to a position that, as determined by the Company, requires routine collaboration with external stakeholders (such as roles in health services or customer-facing commercial or research-based roles) (“Customer-Facing Role”) who are not vaccinated must qualify for a medical or religious exemption and be in a position that the Company determines can accommodate unvaccinated employees without causing an undue burden to business operations. If, following dialog with the candidate as appropriate, it is determined that the candidate either a) does not qualify for a religious or medical exemption or, b) for candidates applying for Customer-Facing roles, it is determined that allowing the candidate to work without vaccination would cause an undue burden to the Company, the candidate will be ineligible for hire or transfer, or any offer of employment or transfer (if applicable) will be revoked. Please note that notwithstanding the approval of any reasonable accommodation, the Company reserves the right to monitor, modify, or revoke any such accommodation if it is determined, following dialog with the employee, that the accommodation is no longer effective or results in an undue burden to the Company.

Current Employees apply HERE ($1533/rel-task/3001$14.htmld)

Current Contingent Workers apply HERE ($4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here ( if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employ

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Job Posting: JC228673977

Posted On: Nov 17, 2022

Updated On: Feb 04, 2023

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