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Account Managers

at Staffmark Investment LLC in New Castle, Delaware, United States

Job Description

Job Summary
The Senior Account Manager Position is responsible for leading the Account Management team in delivering exceptional customer account service for all clients by effectively managing contractual processes and procedures.
Essential Job Functions
Represent all communications with the client in a professional manner.
Project Manage the Client Transition Process for new client onboarding.
Coordinate all client service activities throughout operational function areas, i.e.: production, receiving, shipping, IT etc.
Assist in scheduling regular inventory synch with clients and managing the process.
Partner with operations management staff to implement client programs and processes on behalf of the client's needs.
Supervise other client service and administrative staff assigned.
Keep client service team trained and manage HR paperwork
Audit Paycom data for billing accuracy.
Fee schedule review, execution, and client invoicing and audit
Attend regularly scheduled meetings with clients and operational team
Schedule quarterly meetings with clients, prepare and present the agenda
Review RPH reports and understand individual client Pro Forma's
Back up Account Managers when needed
Review and research areas for process improvement to assure client satisfaction
Assess up sell opportunities for discussion with Director of Client Services
Attend regularly scheduled meetings with clients and operational team
Nonessential Functions
Non-essential functions are not essential as defined above * non-essential functions are the additional duties * Function is incidental or a minimal part of the job * Marginal functions can be redistributed among other staff.
Support other duties and projects as assigned
Job Specifications - includes Education, physical and mental demands, and working conditions

Minimum two years' experience in Promotional Material Management, business-to-business (B2B) or business to consumer (B2C) Service Companies including:
Operations experience
Reporting and Analysis
Proven client relationship building
Results oriented, proactive, strong multi-tasking features and troubleshooting abilities
Ability to conceptualize integrated solutions for business problems to help clients achieve goals
Experience in Microsoft Office - Word, Excel, Outlook and will need to learn order processing, warehouse management system (in order)
Excellent written and verbal communication skills including the use of internet and social media platforms
Fulfillment Operation experience a plus
Working Conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Apply today and you could win in our $100k Giveaway for Job Fest 2022. This year's Job Fest features weekly drawings for $1k, three $25k giveaways, and more. In total, we''re giving away $100k! Between September 12 and December 4, employees receive an automatic contest entry for every week you work 36+ hours on assignment with us. The more weeks you work, the better chance you have to win. To learn more and read the contest rules, visit . Apply now for a chance to win!

Staffmark makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, ancestry, medical condition, age, marital status, national origin, citizen status, political affiliation, union membership, genetic information, physical or mental disability, veteran status, denial of medical or family leave, pregnancy or pregnancy disability leave or any other protected group status as defined by federal, state or local law. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Staffmark is an E-verify employer.

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Job Posting: 1073785

Posted On: Nov 16, 2022

Updated On: Dec 10, 2022

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