Digital User Experience (UX) Researcher

at Regions Bank in Dover, Delaware, United States

Job Description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career - a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Digital User Experience (UX) Researcher understands the value research provides towards user experience as well as are empathetic towards the needs of the customer. Seeks the reasons behind behavior and the wants, the needs and priorities of people interacting with our brand and our digital platforms – mobile,, online banking and more.

Motivates consumers to use Regions’ products, makes recommendations to product, marketing and design teams about how to make the product more appealing, user-friendly and accessible to specific audiences to provide actionable insights that drive future design improvements and add real Return on Investment (ROI).

Performs competitive and comparative analyses on digital products and services. Improves the usability, usefulness, and desirability of web sites and applications in collaboration with the greater UX team, Product Owners, and other key stakeholders. Ultimately, they focus on understanding how – but most importantly, why – an audience interacts with a particular product or service.

Primary Responsibilities

+ Plans and executes customer research throughout the design and development lifecycle, from early strategic direction through post-release validation

+ Researches personas and investigate behavior

+ Consults with internal teams as they use research findings to improve products

+ Works closely with marketing, product management and design teams to identify research topics

+ Participates in recruitment activities for user research

+ Plans and implements the overall user research strategy and methods

+ Formulates surveys and analyzing survey data

+ Plans and executes moderated and unmoderated usability exercises

+ May act as a resource to associates with less experience

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.


+ Bachelor’s degree in cognitive or experimental psychology, human computer interaction, human factors, or related field

+ Three (3) years experience in UX User Researcher or similar role

+ Experience with qualitative and user-centered design methodologies

+ Knowledge of UX and user centered design practices

+ Experience evaluating mobile applications and web sites

+ Experience evaluating voice interfaces

+ Working knowledge of quantitative behavioral analysis and statistics

Skills and Competencies

+ Ability to perform competitive and comparative analysis and research

+ Able to successfully collaborate and work with the larger UX and product teams

+ Comfortable launching and iterating quickly and using data

+ Comfortable presenting research findings and insights

+ Competent in planning and executing remote and in-person usability testing

+ Critical thinker thinking and problem-solving skills

+ Great Excellent interpersonal and communication skills

+ In-depth understanding of User Interface (UI) design

“This position will work a hybrid schedule with a combination of in-office and remote work”. As long as the work arrangement will not change based on the location of the job

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the national range and level of the position.

Job Range Target:


$61,807.50 USD


$99,480.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that “one size does not fit all” for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

+ Paid Vacation/Sick Time

+ 401K with Company Match

+ Medical, Dental and Vision Benefits

+ Disability Benefits

+ Health Savings Account

+ Flexible Spending Account

+ Life Insurance

+ Parental Leave

+ Employee Assistance Program

+ Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

Location Details

Riverchase OPS Center


Hoover, Alabama

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

About Regions

At Regions, our culture focuses on five core values that are a commitment to how we will do business:

+ Put people first

+ Do what is right

+ Focus on your customer

+ Reach higher

+ Enjoy life

Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.

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Job Posting: JC228352642

Posted On: Nov 11, 2022

Updated On: Jan 07, 2023

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