Wealth Management - U.S. Private Bank - VP, Client Service L

at JPMorgan Chase in Newark, Delaware, United States

Job Description

The ReEntry Program is a 15-week fellowship program, beginning March 20, 2023 and ending June 30, 2023, with the prospect of an offer for permanent employment with JP Morgan Chase at the end of the program. The program offers a reintroduction to corporate life for those returning to the workplace after an extended career break for two or more years. The fellowship placements will be based on both business needs and candidate skill set and interest areas within our Corporate Investment Banking, Asset Wealth Management & Commercial Banking Operations business.

Please refer to our ReEntry Overview page for further information regarding the Program

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

The Client Service Learning Coach is part of the Wealth Management Private Banking Client Service Learning and Solutions Team which is responsible for all training and knowledge management needs for Client Service. The Client Service Learning Coach will be responsible for providing support, guidance, mentoring and on-the-job training focused on complementing and reinforcing the strategic targets of new hire, skill enhancement, and initiative-specific learning programs. This position partners closely with learning partners and subject matter experts throughout the firm to create high quality, customized coaching/mentoring solutions that support, enrich and broaden the service skillset and development. The ideal candidate will have demonstrated experience in high impact instructional practices for large scale initiatives and client facing experience with the ability to engage with key stakeholders to determine coaching and development needs, delivery strategy and overall approach.

Essential Functions:

+ Design, facilitate and maintain instructional coaching strategies that promote adult learning and support professional growth

+ High degree of flexibility and willingness to learn, demonstrate, and share best practices around processes and tools that enable change and drive early adoption

+ Able to evaluate and assess performance proficiency and devise and implement skill enhancement strategies where required

+ Manage the production of learning objects in a variety of formats including print, graphics, audio, video, and animation technologies to support online coursework and programs

+ Develop and lead a comprehensive employee readiness strategy to enable optimal results

+ Evaluate the effectiveness of coaching programs to ensure desired outcomes have been achieved

+ Document and maintain detailed learning materials and job aid resources to assist end users in day-to-day functions

+ Participate on project teams whose outcomes have significant impact to business results

+ Translate Subject Matter Expert knowledge into effective learning solutions

+ Assist managers in development and coaching of staff


+ Candidate should have formal training or education experience

+ Relevant degree or equivalent experience

+ Excellent facilitation, communication, planning, organization, time management and presentation skills

+ Strong instructional design and analytical skills

+ Ability to work flexibly and independently to manage multiple priorities and responsibilities

+ Experience providing balanced feedback to help promote desired behaviors and remediate performance priorities

+ Technically savvy-ability to research and quickly learn new technologies in support of business objectives

+ Advanced Microsoft Office skills – Word, Excel and PowerPoint

+ Ability to effectively interact at all levels of the organization

+ Exceptional problem-solving and decision making skills

+ Experience in Financial Services or Asset Management preferred

+ Flexibility required to collaborate with global partners

+ Some travel required

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC228335453

Posted On: Nov 11, 2022

Updated On: Feb 03, 2023

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