SVP: Enterprise Ops Risk Reporting & Analytics Manager-Hybri

at Citigroup in Wilmington, Delaware, United States

Job Description

Global Reporting, Tools & Analytics (GRA) is part of Citi’s Chief Administrative Office (CAO), which supports Personal Banking & Wealth Management by creating and implementing methodologies to measure and escalate Operational Risk. The team develops and maintains reporting and tools and is responsible for leading projects and automation efforts across Personal Banking & Wealth Management. GRA also partners with Enterprise functions to lead and deliver transformational efforts across the firm.

The individual in this role will report to the GRA Research & Analysis Program Group Manager. The team is responsible for the management, oversight, and implementation of global projects that enhance Citi’s ability to proactively detect, measure and manage Operational Risk and other functions as needed. This role requires an individual with a strong desire to work in a fast pace, agile and dynamic environment where priorities and expectations change.


The person in this role will be responsible for organizing and analyzing large amounts of data to proactively identify potential risks to the firm and make recommendations that influence the decisions of key business partners. They will identify relevant source systems and datasets to mine for client business needs and collect large structured and unstructured datasets and variables. They will leverage Natural Language Processing and Machine Learning techniques to connect data sets and reveal insights hidden within large volumes of numeric and textual data.

+ Engage with Enterprise organizations (i.e. ICG, Finance, Risk, etc.) to deliver on cross-functional projects and initiatives

+ Lead and organize a diverse team to achieve organizational goals

+ Translate data and analysis clearly and concisely in order to be able to clearly communicate findings and recommended actions to senior leadership teams

+ Provide in-depth and sophisticated analysis with interpretive thinking to define problems, develop innovative solutions, and make recommendations that influence decisions of key business partners

+ Analyze operational risk data from various cross functional stakeholders to identify potential control gaps and identify actions to remediate the root cause

+ Identify data patterns & trends to examine past business and control performance

+ Support implementation of a 1st Line of Defense risk analytics program to incorporate NLP and Machine Learning results into key reporting and control forums

+ Develop clear and concise reporting which allow end users to easily interpret analysis findings to make critical business decisions

+ Lead integration of functions and partner with multiple senior management teams to meet goals and deploy new products and process enhancements.

+ Manage complex processes and reporting streams

+ Evaluate efficiency of existing functions and drive improvements

+ Partner with functional teams to create a path to success – tasks, milestones

+ Provide transparency to senior leadership through regular updates

+ Identify and manage dependencies

+ Ensure Project plans, implementations, and new builds are Audit-Ready


+ 10+ years of experience in business and data analysis, process improvement and/or project management

+ Strong understanding of Operational Risk & Control environment

+ Management experience a plus

+ Ability to analyze Operational Risk datasets to identify key risks and document actions required to address each risk

+ Strong ability to understand complex business processes and identify root causes for problems

+ Ability to develop & communicate senior level reports outlining problems and recommending solutions to resolve

+ Strong understanding of regulatory and reporting requirements

+ Strong understanding of process engineering strategies, and process development

+ Excellent written and verbal communication skills

+ Ability to perform under pressure

+ Ability to function independently

+ Proficient in MS Office Word, Excel and PowerPoint applications


+ Bachelor’s/University degree, Master’s degree preferred

Job Family Group:

Risk Management

Job Family:

Operational Risk

Time Type:

Full time

Primary Location:

Wilmington Delaware United States

Primary Location Salary Range:

$139,690.00 – $209,530.00

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( .

View the "EEO is the Law ( " poster. View the EEO is the Law Supplement (\EEO\Supplement\Final\JRF\QA\508c.pdf) .

View the EEO Policy Statement (\aa\policy.pdf) .

View the Pay Transparency Posting (\%20English\formattedESQA508c.pdf)

Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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Job Posting: JC227919918

Posted On: Nov 08, 2022

Updated On: Jan 26, 2023

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