Risk and Control Quality Assurance Analyst-Hybrid

at Citigroup in Wilmington, Delaware, United States

Job Description

Citi’s Personal Banking and Wealth Management (PBWM) Chief Administrative Office (CAO) organization drives global consistency for addressing Operational Risk and Control issues in PBWM. PBWM CAO fosters a culture of control and customer centricity and accountability by leading efforts to identify, anticipate and mitigate regulatory, reputational, and operational risks. This role will support restructuring, simplifying, and streamlining MCA across PBWM through control design, effectiveness, and monitoring strategies to create a robust, comprehensive, and sustainable risk management framework.

The Risk and Control Quality Assurance Analyst works in collaboration with MCA content owners and business process owners to provide overall quality assurance of the end-to-end MCA framework in PBWM. This position will be a critical strategic role to ensure the risk profiles within the Global businesses are fully understood and managed appropriately. As a First Line of Defense function this person will need to build trusted relationships with Business Leaders, Process Owners, Regional and Global PBWM colleagues as well as Second and Third Line partners. A good understanding of the industry, direct competitors’ products and services, is also valuable in order to contribute to the objectives of the business. The position also requires a thorough understanding of strategic direction of PBWM combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally .


+ Help lead the development, implementation, and maintenance of standards for consistent implementation of controls and monitoring.

+ Support quality assurance functions to review and assess ARCM (Activity – Risk – Control – Monitoring) quality using data driven analytical techniques.

+ Facilitate the triage function of issues; in particular those of a thematic nature, for taxonomy adherence, applicability to Assessment Unit universe and ARCM applicability based on Risk Category SME expertise.

+ Support a robust routine of exception reporting and analysis across all elements of PBWM and MCA framework within PBWM to drive focused and prioritized remediation efforts.

+ Help lead the re-engineering of key processes to deliver best in class standardized, streamlined and simplified capabilities across the organization

+ Assist with identifying and managing operational risks, execution, and monitoring of controls.

+ Manage the strengthening of the control environment for the business functions within PBWM.

+ Help drive the implementation of Operational Risk Management policy and work with business process owners to ensure consistent implementation within functions.

+ Manage the delivery of operational risk assessment results and design strong business metrics that provide line of sight to business control performance.

+ Supports issue mitigation for significant operational breaks, identification of root cause, make recommendations for future prevention; provide governance to ensure remediation and improvements.

+ Partner with Global Functions, including Independent ORM, Risk, Compliance, Audit and Legal to identify and mitigate cross business risks.

+ Execution of processes that will deliver on the expectations set by Citi’s Regulators.

+ Responsible for driving consistency in the application of taxonomy, alignment with regulations and policies, and accuracy of risk description.

+ Drive QA consistency in the application of taxonomy, alignment with regulations and policies, and accuracy of risk description.

+ Supports multiple programs of work and manage their alignment to the risk management framework.

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


+ Demonstrated ability to analyze and interpret large data sets

+ Working knowledge of Risk Management concepts

+ Risk professional with exceptional career within consumer banking risk management.

+ Proven experience in process simplification, reengineering and automation efforts.

+ Track record of installation of improvement programs and processes.

+ Good knowledge of Consumer Operations and Consumer product offering, services, policies, procedures, regulations, systems, and technologies.

+ Knowledge of various risks faced by the business and ability to define risk management mechanisms within the organization.

+ Ability to drive results.

+ Excellent communication and presentation skills, including being able to effectively communicate verbally and in writing across multiple organizational levels.

+ Strong influencing and negotiation skills. Ability to explore alternatives and positions to reach outcomes that are supported and accepted by various parties.

+ Proactive and Dynamic with a strategic mindset. Able to identify and resolve issues quickly and effectively.

+ Ability to work effectively in situations requiring analytical, interpretive and problem solving techniques.


+ 6-10 years experience navigating and networking across an enterprise utilizing internal and external resources Third Party Oversight/Vendor Oversight experience preferred Business writing experience preferred

+ Controls qualifications desirable

+ Accomplished professional with 6+ years of experience in Risk & Control in a large financial institution.

+ Experience using risk and control systems (i.e. Citi Risk & Controls)

+ Experience in working in a truly global business

+ Demonstrable ability in partnering across multi-functional organizations to bring about change in a specialized function or capabilities


+ Bachelor’s/University degree, Master’s degree preferred

Job Family Group:

Risk Management

Job Family:

Operational Risk

Time Type:

Full time

Primary Location:

Wilmington Delaware United States

Primary Location Salary Range:

$106,630.00 – $159,940.00

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( .

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Job Posting: JC227712304

Posted On: Nov 03, 2022

Updated On: Dec 25, 2022

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