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Sr User Experience Designer

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

Chase is looking for highly motivated Senior User Experience Designers to design useful, usable, and desirable products for customer and employee facing enterprise applications. Financial management tools should demonstrate the same care and craft as consumer software, designed with contemporary user- and human-centered practices.

Senior User Experience Designers work across the range of design practice, from up-front research, insights, and strategy, then to ideation, prototyping, and testing, and on to delivery of final designs. We are not expecting people to be brilliant at everything, but we do presume some comfort throughout the design process, and a desire to continually broaden and improve your skills.

Senior User Experience Designers are part of multi-disciplinary teams, including experience researchers and content designers, committed to designing the future of banking. Senior Product Designers are expected to be strong partners with Product Owners and Engineers, involved in prioritization, planning, and decisions along the way to execution.

What You’ll Do

+ Design and re-design product experiences across our Claims, Disputes & Fraud operations offerings

+ Review existing user research about the product experience; identify opportunities for making improvements

+ Active in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers

+ Work with Product Management and Experience Research contribute to product requirements, including specifying desired outcomes

+ Advocate for the users’ perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work

+ Ideation and prototyping to explore different options, including unexpected, but still workable solutions

+ Diagram the interactivity of the product ecosystem, including omni-channel service and feature interactions, with user flows and wireframes

+ Detailed design, built upon our Design System, that brings our solutions to life

+ Contribute to our Design System as needed

+ Advocate for Accessibility and Inclusive Design practices

+ Incorporate business understanding into design decisions

+ Support recruiting processes, reaching out to potential candidates, taking part in interviews

Our Desired Profile

+ Degree in relevant design discipline (e.g, Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience

+ Has shipped multiple successful digital products

+ Self-directed; in both planning and structuring your effort, and executing and expected levels of quality, you don’t need someone guiding you through the work

+ Demonstrated experience with user-centered and human-centered design approaches

+ Prior work involves collaboration within design teams (with other designers, ux researchers, and content designers) and cross-functionally with product managers and software engineers

+ Advanced skills in Interaction Design as well as either Visual/UI Design or Information Architecture

+ Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping

+ Understands how design work connects with broader business value

+ Able to show how their understanding of technical constraints and opportunities informed design solutions; familiar with HTML, CSS, and JavaScript

+ Advocate for Accessibility Guidelines and Inclusive Design practices

+ Comfortable and confident when presenting work to cross-functional Directors

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC226094456

Posted On: Oct 13, 2022

Updated On: Jan 27, 2023

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