Front Counter

at Mediacom Communications Corporation in Dagsboro, Delaware, United States

Job Description

Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products.

  • Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
  • Troubleshoot basic service issues and schedule on site service calls when necessary.
  • Receive and process customer payments, balance cash drawer, and post customer adjustments.
  • Issue and receive equipment from customers.
  • Responsible for maintaining customer site equipment and inventory controls according to policy and procedures.
  • Demonstrate courtesy and patience in customer relations, maintaining the ability to explain all phases of billing, products, and services offered at the current time.
  • Neat with self and work area, and conducts self in a respectable, responsible, and courteous manner.
  • Regular Attendance required.
  • Perform other duties as directed or required by your supervisor.
  • Other duties as assigned.
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Job Posting: 1053365

Posted On: Oct 06, 2022

Updated On: Dec 02, 2022

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