at Capital One Services II, LLC in Wilmington, Delaware, United States
Job ID: R157448
Center 1 (19052), United States of America, McLean, Virginia
Manager, Agile Delivery Lead (Remote Eligible)
In this role, you'll serve as a horizontal Agile Delivery Lead within the Card organization, supporting the delivery of exceptional servicing experiences for Capital One customers! This role provides the business with leadership to meet portfolio/enterprise level initiative requirements, on-time and with high quality.
This individual will partner closely across Agile, Product and Tech Management, including executive leaders. This person will facilitate program productivity including large intent decomposition, defining & driving portfolio plans, and making adjustments based on what is learned, preserving the organization's flexibility and ability to rapidly respond to changes along the way. This role also partners with various Project and Program Management offices to ensure transparency into metrics, delivery, dependencies, risks & impediments. This is a horizontal role serving multiple domains within a portfolio.
Serves as Program Delivery Lead across programs, covering all platforms owned within the portfolio
Leads the decomposition of program and portfolio level complex business problems
Integrates Agile and Lean principles into program management practices and work products
Mastery of complex facilitation and dependency management techniques (cross team, cross department)
Provides regular and open communication across the program and stakeholders for transparency and awareness of progress and impediments
Helps to establish governance structure where decision-making is weighted toward empowered teams
Manages risks to portfolio program deliverables. Partners with Agile Program Leads, Product & Tech Leads to identify, socialize & mitigate risks
Proactively identifies impediments and appropriately resolves using network of peers and formal channels (including program escalation if required)
Facilitates teamwork and continuous improvement of the program's Agile & project delivery
Represents the portfolio in various program level meetings, S3's, status updates, etc.
Demonstrates the ability to balance data with other factors when making decisions; has deep knowledge of technology delivery data and the ability to highlight gaps and successes in order to drive change
Understands domain architecture and upstream/downstream dependencies
Stays current on domain architecture targets to support the program in risk management
Utilizes feedback and metrics (quality, delivery rate, etc) to identify areas of opportunity and works with program team to continuously improve
Coaches the program team to improve collaboration and self-organization
Capital One is open to hiring a Remote Employee for this opportunity.
At least 5 years of Agile experience utilizing Scrum, Kanban, or SAFe methodologies
At least 3 years of technical program or project management experience
At least 2 years of process management experience
5+ years of technical program or project management experience
7+ years of Agile experience utilizing Scrum, Kanban, or SAFe methodologies
3+ years of experience with Jira, Jira Align, or Confluence
2+ years of experience communicating across business, product, and technology teams at all management levels
Project Management Professional (PMP), Lean, Agile, or Six Sigma certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status... For full info follow application link.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.