Business UAT Manager

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

Information on JPMorgan Chase

In Chase Card Services, our teams of talented, diverse and customer-obsessed colleagues are dedicated to helping our customers reach their financial goals and make the most of their purchases. We take pride in our inclusive culture, where colleagues can bring their whole selves to work, and we support them through continuing education, career growth and programs like our Business Resource Groups, which offer access to leadership, networking and development opportunities.

About this Position

The UAT lead will direct and manage the testing effort for complex initiatives in an Agile environment. These initiatives can span across the JPMorgan Chase Consumer & Community Banking (CCB) organization, including Credit Card, Retail Branch Banking, Mortgage Banking and Auto. The UAT lead will be part of a Card Agile Product or Program and will be assigned to manage high priority efforts with significant financial, process, organizational, business and technology impacts.


+ Work closely with Senior leaders as well as product/program teams to define End to End test scenarios

+ Establish the test approach and define the necessary work activities to achieve the business/product vision, monitor execution progress and address cross-team impediments

+ Provide proactive communication with senior Product and Program management to understand needs, communicate status, and all team members

+ Define, discover, document, or standardize processes as appropriate

+ Understand strong controls and audit requirements; ensure initiative aligns with established practices


+ 5 years managing testing efforts in a large scale agile environment

+ Background/experience in agile testing techniques and methods

+ Comprehensive understanding of Jira

+ Experience with Qtest, Zyphr, Xray or equivalent test management tool

+ Strong leadership skills with proven ability to influence change and communicate with diverse stakeholders

Ideal Candidate would be able to do the following

+ Be collaborative and build strong relationships across the organization

+ Be results-oriented with a strong attention to detail

+ Drive process improvements in program execution through operational efficiencies

+ Have strong organization and time management capabilities

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC225291982

Posted On: Oct 02, 2022

Updated On: Nov 08, 2022

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