at Capital One Services II, LLC in Wilmington, Delaware, United States
Job ID: R157380
Plano 3 (31063), United States of America, Plano, Texas
Senior Support Specialist, Cloud Productivity (Remote-Eligible)
At Capital One, you won't be some IT person fixing things. You'll be at a technology company building things. You'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We want you to be curious. We want you to ask "what if?"
We may look like a bank, but we think like a tech company. A different kind of tech company. A tech company that writes its own code, develops its own software, and builds its own products. A tech company that engineers breakthrough customer experiences, bringing simplicity and humanity to banking. A tech company that's making a difference for 65 million customers.
We are looking for an experienced Senior Support Specialistwith an operational and/or site reliability engineering background with a passion for providing superior system availability and customer experience. We are looking for candidates who can work in a 24/7 support organization, drive reliability and performance across a massive scale by mastering the full depth of the stack. As a Support Engineer, you will have the opportunity to tackle complex problems of scale which are unique to tech companies while using your expertise in delivery and support of critical services.
Effectively manage troubleshooting and recovery of complex production incidents, ranging from low to critical impacts
Drive incident resolution through a systematic problem solving approach, coupled with a strong sense of ownership and drive
Actively participate in teams' Agile stories (project work) to streamline and enhance day to day operations of the team
Create, manage and utilize appropriate technical procedural documentation (run books)
Proactively monitor all of the applications and infrastructure behind Capital One's external and internal customer facing services including their availability, latency, performance, and capacity
Influence resiliency and scalability in production environments in Amazon Web Services (AWS)
Identify opportunities and develop proactive automated monitoring and alerting solutions by utilizing available tools (Splunk, DataDog, etc.)
Assist with conducting Root Cause Analysis (RCA) on critical production outages, develop and implement mitigation strategies
Utilize production support expertise to influence and support new designs, architectures, standards and methods maintaining stability and availability for large-scale distributed systems
Proactively identify and implement opportunities for automation of routine maintenance tasks, data gathering and resolution of common issues
Continuously seek to develop new skills and technical expertise, as well as proactively share knowledge with others
Capital One is open to hiring a Remote Employee for this opportunity.
At least 2 years of experience in technology production support
AWS Associate level certification (Solutions Architect, SysOps Administrator, or Developer)
2+ years of experience with AWS, Azure or GCP
2+ years experience with web API services
2+ years of experience with monitoring tools such as Splunk, ELK, NewRelic, or DataDog
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.... For full info follow application link.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.