at Capital One Services II, LLC in Wilmington, Delaware, United States
Job ID: R157268
Locations: VA - McLean, United States of America, McLean, Virginia
Lead UX Designer (Machine Learning) (Remote - Eligible)
The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.
The Machine Learning Experience Design Team is an integrated team of designers, engineers, and data scientists who make impact by partnering with our Product Management and Tech teammates from the very beginning of the product life cycle. We are builders, communicators, systems thinkers, and strategists. We work on Capital One's internal machine learning platforms and tools, which enable our associates to create more intelligent, human-centered, and responsible banking experiences for our customers.
We are currently seeking a Lead UX Designer to join our team and help us design human-centered experiences that shape how Capital One data scientists, machine learning engineers, and risk officers create and manage intelligent products that redefine our customers' day-to-day financial activities. If you're an innovator, storyteller, and leader who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.What You'll Do:
As a leader and maker, you'll be asked to handle responsibilities, including:
Strategy & Planning
Collaborating with technology, product, and business teams to uncover user and business needs - then translating them into intuitive and engaging digital experiences
Translating complex ideas into understandable concepts that evolve and enhance the product experience
Engaging in portfolio prioritization to help set the strategy and product road map for the team
Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
Advocating for the user through human-centered design methods, including: discovery, research sketch sessions, and user testing
Championing prioritization of design centered product enhancements grounded in research and analysis
Working with partners and teams across various geographies
Embracing and advocating for an experience mindset
Leading & Developing Teams
Building and leading successful teams through career development by mentoring, coaching, and elevating others
Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks
Navigating conflict resolution within your team as well as within projects, teams and partner relationships
Discovering & Delivering
Supporting early product definition by working with partners to facilitate discovery sessions that uncover user pain points and opportunities
Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
Driving end-to-end product design by:
Working with researchers to understand user needs and define opportunities through usability and empathy studies
Framing problems, defining insights, and designing new methodologies/practices to serve user needs
Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
Planning and facilitating workshops with internal and external stakeholders to align with business needs
Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
Storytelling and presenting visual concepts to various stakeholders
Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleaguesBasic Qualification
At least 5 years of experience with... For full info follow application link.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.