Service Designer (Machine Learning) (Remote - Elig

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R157281

Locations: VA - McLean, United States of America, McLean, Virginia

Service Designer (Machine Learning) (Remote - Eligible)

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.

The Machine Learning Experience Design Team is an integrated team of designers, engineers, and data scientists who make impact by partnering with our Product Management and Tech teammates from the very beginning of the product life cycle. We are builders, communicators, systems thinkers, and strategists. We work on Capital One's internal machine learning platforms and tools, which enable our associates to create more intelligent, human-centered, and responsible banking experiences for our customers.

We are currently seeking a Service Designer to join our team and help us orchestrate human-centered experiences that shape how Capital One data scientists, machine learning engineers, and risk officers create and manage intelligent products that redefine our customers' day-to-day financial activities.If you're a systems thinker and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

What You'll Do:
You'll be asked to handle a variety of responsibilities, including:

Collaboration & Connection

Collaborating with technology, product, and business teams to uncover user and business needs - then translating them into intuitive and engaging digital experiences

Participating in translating complex ideas into understandable concepts that evolve and enhance the product experience

Advocating for the user through human centered design methodologies (like design research, service blueprinting, collaborative work session design and facilitation, rapid prototyping, and frameworking) to strategically define ideal model development experiences across an ecosystem of enterprise products and services

Creating and facilitating design-led workshops to engage and build alignment across different partners and teams

Championing prioritization of design-centered product enhancements grounded in research and analysis, such as design thinking and service design methodologies

Connecting with design community peers by learning, sharing, and teaching

Discovery & Delivery

Supporting early product definition by working with partners to participate in discovery sessions that uncover user pain points and opportunities

Demonstrated interest and aptitude in service design methods

Participate in end-to-end product and experience design by:

Working with researchers to understand user needs and define opportunities through usability and empathy studies

Blueprinting existing and new digital and in-person experiences, identifying opportunities and solutions for improvement and experimentation

Creating process and user flows, journey maps and interaction models, resulting in low to high fidelity prototypes, artifacts, and tools

Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines

Supporting effective storytelling and presentation of visual concepts to various stakeholders

Partnering in creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
Basic Qualifications

At least 2 years of experience in service design, design strategy, human-centered design, design thinking tools and methods, or related field
Preferred Qualifications

Bachelor's degree or military experience

Advanced degree, trainings, or certifications in service design, design, HCI, or related design fields

Experience designing for cross-channel experiences

Experience designing for machine learning applications, data-heavy experiences, and/or complex enterprise systems

Experience... For full info follow application link.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 


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Job Posting: 1049741

Posted On: Sep 30, 2022

Updated On: Oct 30, 2022