Senior UX Design Lead - Creative Technologist, Car

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R151687

Center 2 (19050), United States of America, McLean, Virginia

Senior UX Design Lead - Creative Technologist, Card & Bank Experience Design

About the Role:
We are currently seeking a Senior UX Design Lead to join our team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers' day-to-day financial activities.

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.What You'll Do:
As a leader and maker, you'll be asked to handle responsibilities, including:

Strategy & Planning

Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience

Engaging in portfolio prioritization to help set the strategy and product road map for the team

Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition

Advocating for the customer through human-centered design methods, including: discovery, research, whiteboard sessions, and user testing

Championing prioritization of design centered product enhancements grounded in research and analysis

Working with partners and teams across various geographies

Embracing and advocating for an experience mindset - this is as important to the work as the results

Leading & Developing Teams

Building and leading successful teams through career development by mentoring, coaching, and elevating others

Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks

Navigating conflict resolution within your team as well as within projects, teams and partner relationships

Discovering & Delivering

Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities

Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams

Driving end-to-end product design by:

Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends

Framing problems, defining insights, and designing new methodologies/practices to serve customer needs

Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes

Planning and facilitating workshops with internal and external stakeholders to align with business needs

Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines

Storytelling through business acumen and presenting visual concepts to various stakeholders

Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
Basic Qualifications

At least 8 years of experience with (UX) User Experience and (UI) User Interface design

At least 5 years of experience managing a design team
Preferred Qualifications

Experience designing for cross channel experiences

Comfortable working with a variety of business partners and delivering outcomes

Familiarity with design and prototyping tools, such as Adobe Products, Sketch and Figma

Familiarity with working with, contributing to, and established design system

Experience managing a cross-functional team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No... For full info follow application link.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 


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Job Posting: 1049684

Posted On: Sep 30, 2022

Updated On: Oct 08, 2022