Vice President, Sapphire Capabilities Program Manager (PMO)

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

Key Responsibilities:

+ Serve as a key leader and champion of ongoing product and experience program across our Sapphire/HNW product strategy

+ Coordinate various workstreams to drive deliverables, prioritization, execution that will ultimately lead to the launch of our program to customers

+ Manage end to end aspects of the program including project plan, status updates, internal and stakeholder communication, staffing, business requirements, deliverables sequencing, escalations

+ Partner with the business, functional leads, Technology, and CAO on product requirements and implementation for build and enhancements

+ Lead and influence cross functional project managers and product owners to coordinate capability builds that impact our HNW credit card strategy

+ Understand P&L and economics of products to inform benefits, requirements, customer experience, and prioritization

+ Develop project materials and updates for Business Reviews with executive leadership and other forums to clearly communicate program status


+ Must have project/program management background, experience leading large scale and complex initiatives

+ Minimum of 8 years of industry experience in the credit card or payments industry; preference for experience in an agile tech environment

+ Pro-active, action-oriented and results driven with the ability to prioritize and manage multiple complex initiatives and deliverables at the same time

+ Outstanding relationship management skills and ability to thrive in a highly matrixed Company structure

+ Demonstrated strong cross-functional tech / product owner leadership, influencing and creative problem solving

+ Excellent written and verbal communication skills across varying seniority levels internally and externally

+ Experience in building executive level presentations

+ BS degree or equivalent experience required

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC225039545

Posted On: Sep 30, 2022

Updated On: Nov 10, 2022