Digital Shopping Platform Product Manager

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

Vice President, Digital Shopping Platform Product Manager

Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.

The Role:

Chase is seeking a highly ambitious, collaborative, and driven, Digital Product Manager to grow our Digital Shopping experiences to the next level by building a new digital shopping platform which will allow us to become more nimble with our content changes and also allow us to experiment more often using various different criteria such as customer segments, preapproved status, etc. The ideal candidate will have the business acumen while having strong technical skills for both customer facing applications (Web and Mobile) and also backend services and APIs.

In this role, you will work within an area product team that will collaborate with both internal business and technology partners and external partners to build and deliver to market personalized acquisition offers that meet the needs of our customers and support acquisition growth strategies. This role will be responsible for defining and maintaining a roadmap and prioritized product backlog of both new and existing products, and working with several cross-functional teams and systems to deliver new and/or expanded capabilities.

The ideal candidate understands the broader digital financial services landscape and is able to identify and tangibly bring to the life the evolution of the digital shopping experience. Comprehensive understanding of product management and its specific role as the end-to-end owner is critical. Candidates should have excellent written and oral communication skills, a strong sense of purpose and urgency in delivering a successful product, technically knowledgeable to translate into business requirements, strong interpersonal skills, as well as a passion for digital financial services. This role will specifically require a deep sense of teamwork and walls-down approach in order to succeed. No egos allowed. The successful candidate will be a strategic thinker and a go-getter who organically looks at processes and problems with a sleeves rolled-up mentality to collaboratively solve them with a large village of partners around them.


+ Serve as the Digital Product Manager of key areas within Acquisitions Marketing space for the Digital Shopping Platform area product.

+ Work and partner within a tight-knit Agile Product team to maintain a robust backlog spanning xLOB and offer acquisition related requirements with ultimate responsibility for successful end-to-end delivery

+ Identify ongoing needs, gaps, optimizations and future opportunities for the product and capabilities needed for effective evolution of digital shopping experience for our customers

+ Be the master of JIRA, Roadmap, Backlog, and have a passion owning the end-to-end experience in a complex area that spans across several areas within the acquisition space

+ Take lead on developing and tracking down solutions that work for the broader organization vs. singular minded for each initiative

+ Challenge the way of work to improve and take team and partner dynamics to a new Agile level as we continue to evolve as a Product organization

+ Engage with cross-functional partners across the organization to lead, align, and maintain productive partnerships throughout the lifecycle

+ Understand, manage, and communicate prioritization of features and needs, ultimately tying back to wins for both customer and the firm

+ Roll up sleeves mentality and comfort in getting deep into technological impacts

Skill Requirements

+ 5+ years of product owner/technology experience as well as record of personal leadership;

+ Strong experience working heavily with cross-functional partners on a daily basis and leveraging those relationships for excellent work product; particularly with software engineering and technical/product architecture to advance the products vision and strategy to satisfy customer need.

+ Expertise and comfortability building out and owning a roadmap, backlog, and full end-to-end execution – overall comfort and adherence to Agility principles;

+ Passionate and vocal, balanced with a willingness to learn and collaborate and work across all levels and backgrounds

+ Strong product management chops – aka – always proactively lead the way and find solutions;

+ Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions;

+ Structured thinker, effective communicator, concise and impactful with excellent written and oral communication skills;

+ Ability to prioritize a large book of work, meetings, team dynamics, and overall delivery;

+ Demonstrated ability to manage tight delivery timelines and calmness under intense pressure;

+ Commitment and self-motivation suitable to a start-up team;

+ Demonstrable experience working in financial services, retail banking, acquisition, digital products, online and mobile platforms, etc.

+ Experience working with 3 rd parties, external partners a plus


Digital Product

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competiti

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Job Posting: JC225040040

Posted On: Sep 30, 2022

Updated On: Nov 30, 2022