Senior Cloud Applications Analyst (Remote)

at Highmark Health in Dover, Delaware, United States

Job Description

Company :

Highmark Health

Job Description :


In this role, you will be responsible for support of Oracle EPM Cloud applications, and development of new features to meet the needs of our users. The analyst will need to have an advanced level knowledge of at least one Oracle EPM module (preferably Planning or FCC), a general understanding of other Oracle EPM capabilities, and a good understanding of general business, finance, and accounting processes. The EPM Analyst must have a passion to improve our users’ productivity while maintaining appropriate business compliance controls. The EPM Analyst will be flexible in changing priorities through an Agile process and associated work activities to meet the changes in the business priorities.

Priorities can often change in a fast-paced environment like ours, so this role includes, but is not limited to, the following responsibilities:

+ Validate financial data to establish trust in the data in EPM applications

+ Respond to problem tickets from users to resolve application issues, assess business impact and priority

+ Support EPM applications by resolving issues submitted by users and assist them with their questions

+ Develop and/or modify scripts, business rules, Planning forms, and automation packages

+ Create and/or modify data integration rules, data maps, and perform data loads and exports to assist with unscheduled data backups and/or restores

+ Complex involvement in the implementation and ongoing daily support of business applications.

This job supports one or more analytical aspects of the application product life cycle, including capability enablement with cross-team dependencies within a product scope. Uses significant independent judgement and discretion to collaborate with customers on complex issues in order to understand capability needs, translate high-level business needs into detailed design for new capabilities (and change request/enhancements on existing capabilities), opportunities for process improvements, create/execute test plans, provide root cause analysis and corrective action plan, verify delivery of customer needs, and ensure quality delivery. Identifies, documents, and resolves risks, defects and issues. Uses functional and organizational knowledge to mentor other Systems Analysts, as well as others outside of immediate team. Works on project teams or actively participates as a SME on complex projects (cross functional, with potential regulatory risk exposure, customer service & financial impacts). Acts as face to the customer; primary customer contact through opened service tickets. Resolves complex issues (may involve multiple systems) and/or develops alternative solutions with understanding of potential regulatory risk exposure and customer service & financial impacts, ensuring that resolution addresses all potential impacts. Act as a SME on how the most complex new enhancement/applications are developed using an expert level of understanding of end-to-end processes and potential integration issues. Requires expert level of understanding the end systems impact of changes across enterprise-wide systems (including regulatory risk exposure, customer service & financial impacts).


+ High-level self-sufficient role with customers, FIT Business Analysts, and other team members to convert documented capability needs and drive quality business solutions on complex issues. Through a process of analysis, design, development, unit testing, supporting UAT, and go-live enablement; provide capabilities that meets the enterprise standard models.

+ Assist in production support as required to maintain the overall EPM production environment.

+ Provide required business and/or subject matter expertise for both project and production related activities on complex issues, including new strategic programs or initiatives impacting current and existing systems.

+ Assist in the delivery and execution of large scale, multi-year client enterprise transformation programs by gathering required data through direct observation and/or inquiry and synthesizing data into meaningful design, analyzing, identifying and problem solving from information sets drawing. conclusions from information sets based on analysis, creating hypotheses, and presenting recommendations to team, developing client specific design, standard operating procedures, functional roles & responsibilities, process flow and user guides.

+ Supports various aspects of requirements testing (e.g., testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.

+ Assure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle.

+ Communicate in an exemplary manner with team members, customers, partners and management, including assisting with or conducting design walkthroughs and sprint reviews, enabling vendor solutions and providing accurate and concise documentation.

+ Mentor and provide guidance and education to lower-level employees.

+ Other duties as assigned or requested.



+ Bachelor’s degree in Business Administration/Management, Accounting, Finance, or Information Systems


+ 6 years of related and progressive experience in lieu of Bachelor’s degree

+ Active Oracle EPM Cloud module certification



+ 5 years in Accounting, Finance, or Business Analyst experience

+ 2 years of Oracle EPM Cloud development or direct support


+ 5 years of Health Insurance or Healthcare Industry experience


+ Oracle EPM Cloud Application Development and Support

+ Analytical Skills

+ Communication Skills

+ Data Analysis

+ Microsoft Office

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.


Pay Range Minimum:


Pay Range Maximum:


Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color

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Job Posting: JC224716553

Posted On: Sep 25, 2022

Updated On: Feb 07, 2023

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