nCino Business Systems Analyst - 6358-2554

at WSFS Bank

Job Description

Position type: Full-time
Location: Wilmington, DE

Schedule: Monday – Friday

Hybrid/Onsite - 3 days a week in the office and 2 days a week remote


The Senior Business Analyst role will be a member of a team executing strategic initiatives that will transform the way WSFS Bank implements and services credit. This role will participate in the strategy and design covering end-to-end data integration, data analytics and insights, and/or data automation. The overall design also includes required testing and controls and related components. The Analyst will act as a chief point of contact and liaison with the Product Owner for technology initiatives following Agile methodologies and be directly responsible for assessing change, analyzing impacts, recommending business solutions, devising test strategies, and documenting outcomes. The Analyst will partner closely with business and process SMEs, data managers, and technology teams to implement solutions.

  • The Business Systems Analyst will provide application support and integration, report development, process improvements and recommendations primarily for the nCino software system within all facets of the Commercial/Retail banking environment.
  • Responsible for bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders
  • The Business Systems Analyst will act as liaison between the end-user communities and the Application Product Owner and Product Strategy Lead to determine business line priorities, identify gaps, and define and translate business and technical requirements for assigned projects and job requests to meet changing needs and requirements of Salesforce and nCino utilization.
  • The Business Systems Analyst will assist the varying departments within Commercial/Retail (Commercial, Small Business, SBA, Treasury) Banking working towards full digitization of processes and procedures for both Operations and Sales along multiple software and application channels by identifying workflow inefficiencies, providing technical solutions, and making workflows more digital and efficient.
  • The Business Systems Analyst will develop and maintain custom reports, dashboards and processes to continuously improve productivity.
  • The Business Systems Analyst will be responsible for researching/investigating underutilized nCino features and coordinating with the business line to determine the business need for any new functionality or feature.
  • The Business Systems Analyst will be responsible for developing detailed business requirements documents, creating use cases, completing technical support documentation and user guides, updating training guides and tools, and assisting with classroom training of end users.
  • The Business Systems Analyst will work with users daily to provide functional and administrative support as well as technical troubleshooting assistance.
  • The Business Systems Analyst will participate in system implementations, enhancements, and upgrades.
  • The Business Systems Analyst will work with the business line to develop and maintain test scripts as well as testing enhancements, fixes, and releases for nCino and any other applications that apply.
  • They will assist and keep the Business Lines up to date with the timeline of associated defect resolution, product enhancement, releases, etc. via proper reporting and communication.
  • They will assist in coordinating with the business line to determine training needs and assist in any classroom training as a key participant.
Minimum Qualifications:
  • Bachelor’s Degree in Business Administration, Information Systems, or related technical discipline and/or equivalent combination of education and experience as a technical business systems administrator or analyst
  • Minimum of 3+ years’ experience as a business systems analyst in the Banking or financial services industry or related industry experience in credit underwriting, credit products, credit risk or banking finance
  • Must have 3+ years of Banking experience; Commercial experience preferred including Commercial loan processing or relevant commercial loan transaction experience.
  • Must have 2+ years experience with nCino/salesforce application highly preferred or similar loan origination systems
  • Understanding of standard technology delivery practices
  • Demonstrated understanding of major banking principles, processes, and technologies with experience modifying banking applications.
  • Demonstrated experience with process improvement, data flow design, and creating user-guides
  • Demonstrated aptitude for creativity and complex problem-solving, developing approaches to solve problems; formalizing plans to address issues.
  • Experience working with data to perform analysis and propose process or technology changes
  • Demonstrated experience creating and executing test plans and test scripts
  • Working knowledge with all Microsoft Office tools
  • Displays effective and professional written, verbal and non-verbal communication
  • Ability to translate business needs into technical solutions
  • Demonstrated aptitude for creativity and complex problem-solving, developing approaches to solve problems; formalizing plans to address issues
  • Desire to learn, grow and constantly face new challenges


WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@

How do you get to be nearly 200 years old in a world that's constantly changing? For us, the answer has always been the same: create a team of Associates who are passionate about serving the community, and success will follow. Our Mission and Values serve as essential reminders about who we are and how we do business. WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Job Posting: 1045695

Posted On: Oct 07, 2022

Updated On: Oct 08, 2022