at Sartorius North America in Wilmington, Delaware, United States
What you will accomplish together with us
Schedule & coordinate onsite installations and PMs for field service engineers
Interact with customers directly to schedule installations and PM services, provide documentation and quotations as necessary, and facilitate ordering any parts that are required.
Coordinate the shipment of spare parts needed for PM services
Coordinate the shipment of calibration equipment prior to PM services
Regularly follow up with Field Service Engineers on progress of installation and PM services
Communicate effectively and in a timely manner with management, coworkers, and customers, including responding by email and phone. Ensure status of milestones is communicated internally and externally.
Occasionally attend field service visits for training purposes.
Perform other related duties as required.
Determining the kind of tools and equipment needed to support a service job.
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Repairing machines or systems using the needed tools.
What will convince us
Associates degree in an Electrical/Electronic discipline or equivalent combination of industry experience and technical/military training
Project management skills: To coordinate and schedule resources to achieve objectives within a given timeline.
Social Skills and Perceptiveness: Actively look for ways to help customers, and be sensitive when dealing with customer reactions and needs.
Excellent written and oral communication skills.
Complex problem solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Proficiency with MS Office software, including Outlook, Word and Excel.
5 years Field Service or service dispatch experience, preferably in the Biopharmaceutical industry.
Good working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP.
Valid Driver's License and Passport
Occasional travel is required to support Field Service activities and for training.
What we offer
Sartorius' ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:
Opportunity for international career development:
a global network offering seminars and training sessions, expert and manager career paths
Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration
Work-life balance: Working from home at many sites
Intelligent working environment: working in smart buildings with the latest technology and equipment
Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.
All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
Please view equal employment opportunity posters provided by OFCCP here.
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We look forward to receiving your application.
Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
All employment decisions are based on valid job-related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at email@example.com
We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.
Further insightsinto our world of work can be found
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.