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Business Analyst II Technology

at Bank of America in Newark, Delaware, United States

Job Description

Business Analyst II Technology

Pennington, New Jersey;Newark, Delaware

Job Description:

Position Summary

This is a Business Analyst position in Bank of America’s Desktop Synergy Web team within the Erica, Chat and Voice Technology Organization. The Business Analyst will work closely with Business units, subject matter experts and technical resources to define and deliver solutions that meet business objectives. Responsible for combining business and technology skills with strong leadership, communication, negotiation, facilitation, adaptation and presentation skills. Serves as the ultimate facilitator between Business and IT in truly understanding the business’s needs and plays a key role in the overall management and success of a project through the entire project lifecycle. Using proven methods and tools, this position leads the planning, eliciting, analyzing, validating and managing of requirements, business processes, high-level solution design, test case design, and implementation planning & support – in partnership with Project Managers, Business Stakeholders, and IT interfacing groups. This position may also be called upon to lead other IT project work based on changing project demands.

Responsibilities:

• Documents detailed functional and technical requirements for business requirements.

• Documents Impact Assessment for proposed projects.

• Provides estimates for systems analysis work.

• Primary contact through which requirements flow between business and tech and responsible for ensuring those requirements are delivered.

• Collaborates with UX/Wireframes Design teams.

• Partners with architecture and tech solution owner to ensure project efforts are aligned to enterprise standards and tech strategy.

• Designs a solution that can be leveraged by other platforms/LOBs.

• Identifies external service providers/interfaces needed on a project.

• Becomes a Subject Matter Expert on the functionality and the logic behind the design decisions.

• Ensures traceability of the software requirements to the business requirements.

• Documents system requirements as user stories/HLD ensuring the requirements are comprehensive, clear, actionable and testable, collaborating with architecture and dev. The design may include assumptions/constraints, business rules, external interfaces, data attributes, data mappings, use cases and non-functional requirements (performance, stability)

• Required to participate at all requirements reviews including but not limited to BRD, HLD, Test Plan and test script reviews.

• Provides support to developers to ensure requirements are understood.

• Provides support to UAT and SIT testers to clarify requirements and determine whether a defect is a new requirement, or truly a defect.

Required Skills

+ Bachelor’s Degree or equivalent 4-year experience in related field.

+ Minimum of 4 years’ experience in a business analyst role in agile environment.

+ Ability to write quality stories and collaborate across the board.

+ Good team player, communicates effectively and clearly, able to articulate complex solutions to business and technology audience alike.

+ Experienced in Agile methodologies, Epic grooming, story grooming and sprint planning.

+ Engages with dev team to review and analyze production issues to determine root cause.

+ Agile scrum master proficient in JIRA, Dashboard Setup and managing scrum routines

+ Prior experience in working with IVR, Telephony based applications preferred

Job Band:

H5

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Position Summary

This is a Business Analyst position in Bank of America’s Desktop Synergy Web team within the Erica, Chat and Voice Technology Organization. The Business Analyst will work closely with Business units, subject matter experts and technical resources to define and deliver solutions that meet business objectives. Responsible for combining business and technology skills with strong leadership, communication, negotiation, facilitation, adaptation and presentation skills. Serves as the ultimate facilitator between Business and IT in truly understanding the business’s needs and plays a key role in the overall management and success of a project through the entire project lifecycle. Using proven methods and tools, this position leads the planning, eliciting, analyzing, validating and managing of requirements, business processes, high-level solution design, test case design, and implementation planning & support – in partnership with Project Managers, Business Stakeholders, and IT interfacing groups. This position may also be called upon to lead other IT project work based on changing project demands.

Responsibilities:

• Documents detailed functional and technical requirements for business requirements.

• Documents Impact Assessment for proposed projects.

• Provides estimates for systems analysis work.

• Primary contact through which requirements flow between business and tech and responsible for ensuring those requirements are delivered.

• Collaborates with UX/Wireframes Design teams.

• Partners with architecture and tech solution owner to ensure project efforts are aligned to enterprise standards and tech strategy.

• Designs a solution that can be leveraged by other platforms/LOBs.

• Identifies external service providers/interfaces needed on a project.

• Becomes a Subject Matter Expert on the functionality and the logic behind the design decisions.

• Ensures traceability of the software requirements to the business requirements.

• Documents system requirements as user stories/HLD ensuring the requirements are comprehensive, clear, actionable and testable, collaborating with architecture and dev. The design may include assumptions/constraints, business rules, external interfaces, data attributes, data mappings, use cases and non-functional requirements (performance, stability)

• Required to participate at all requirements reviews including but not limited to BRD, HLD, Test Plan and test script reviews.

• Provides support to developers to ensure requirements are understood.

• Provides support to UAT and SIT testers to clarify requirements and determine whether a defect is a new requirement, or truly a defect.

Required Skills

+ Bachelor’s Degree or equivalent 4-year experience in related field.

+ Minimum of 4 years’ experience in a business analyst role in agile environment.

+ Ability to write quality stories and collaborate across the board.

+ Good team player, communicates effectively and clearly, able to articulate complex solutions to business and technology audience alike.

+ Experienced in Agile methodologies, Epic grooming, story grooming and sprint planning.

+ Engages with dev team to review and analyze production issues to determine root cause.

+ Agile scrum master proficient in JIRA, Dashboard Setup and managing scrum routines

+ Prior experience in working with IVR, Telephony based applications preferred

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-22082871

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Susan Romine

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, i

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Job Posting: JC224397217

Posted On: Sep 22, 2022

Updated On: Nov 10, 2022