Associate, Benefits Operations Lead (Americas)

at BlackRock in Wilmington, Delaware, United States

Job Description


About this role

As an Associate within BlackRock’s Global Total Rewards Operations function, the position is a lead role for America Benefits operations and will work with a team of HR professionals in a fast paced and dynamic work environment. The role will be responsible for providing operational delivery of financial, health & life benefits programs as well as other life management benefits.

In addition, this role will liaise with other team members, as needed, within the Global Total Rewards Operations with all aspects of total rewards (compensation, benefits talent mobility and tax) operations. There will be growth and learning opportunities within other areas of total rewards and broader HR operations.

Key responsibilities include:

+ A great opportunity for mid-level candidates to expand & stabilize Global Benefits Operations function within HR Platform & Infrastructure team.

+ Partner with and across while developing and understanding of internal HR teams, e.g., Payroll, Rewards, Recruiting, Talent Development and HR Business Partners. Connect dots and understand the interdependencies b/w various HR functions.

+ Be responsible for operational support for the delivery of BlackRock’s global benefits programs (financial and personal wellness and work/life initiatives)

+ Liaise with other HR partners and teams to get sophisticated employee queries resolved

+ Actively support benefits contract renewals in partnership with benefits provider and Global Benefits teams

+ Invoice processing for all vendors including tracking of payments and outstanding invoices

+ Analytics support for creating and reviewing monthly exception reports and undertaking detailed review of reports and resolving with the relevant partners

+ Periodic reconciliations of benefits funding, headcount & corporate deposits

+ Providing payroll inputs to the payroll team for any benefits related instructions

+ Build deep understanding of the global benefits and be able to act as competent back -up

+ Vendor management and addressing ongoing operation queries with vendors

+ Constantly identify & drive process improvement and standardization opportunities

+ Holds self and others accountable for delivering results that have a clear, positive impact on business performance and our clients

+ Challenges the status quo to deliver solutions that improve performance and the clients’ experience

+ Leverages subject matter expertise to generate insights and business solutions

+ Actively considers risk management and continually finds opportunities to improve processes to reduce risk

+ Conduct periodic audits and reconciliations of processes, build/ follow proper controls to mitigate risk

+ Continuously identify and drive process improvement and standardization opportunities to provide an exceptional employee experience, identify areas for automation and reduction of risk

+ Balance day to day responsibilities with key project work and professional development opportunities

+ Connect with peers (within team and across regions) to share best practices, ideas and solutions

+ Invest in building an impactful team, understand their career aspirations and development opportunities

Additional Responsibilities

+ Leads project on other initiatives such as vendor optimization, HR Operational Excellence and intranet updates

+ Provide peer review support and back up for other team members

+ Develop and maintain process documentation

+ Provide support on ad hoc projects

Knowledge/ Experience required:

+ More than 5 years of proven experience in global benefits programs and operations

+ Team Management experience across different cultures/time zones

+ Must be open to work in flexible hours

+ Broad knowledge of HR concepts, processes, and their interdependencies

+ Financial services and/or investment banking proven experience is preferable

+ Capable of grasping new concepts quickly and applying it in a productive manner

Competencies Required:

+ A high level of attention to detail

+ Organized and process oriented

+ Ability to work independently, solution-oriented

+ Ability to lead and collaborate with a remote team

+ Desire and ability to provide outstanding service to internal clients

+ Strong planning and organisational skills with the ability to manage and control their own priorities to meet deadlines

+ Ability to identify, analyse and develop improvements to processes and/or procedures

+ Discretion in dealing with confidential information

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s current hybrid work model is designed to enable in-person connections and collaboration that is core to our culture, while supporting increased flexibility for all employees. In line with local health guidance and regulations, employees are required to work at least 3 days in the office each week, with the flexibility to work from home up to 2 days a week. Some business groups may require more time in the office due to their roles and responsibilities. The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit | | Instagram: @blackrock ( | Twitter: @blackrock ( | LinkedIn:

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

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Job Posting: JC224284612

Posted On: Sep 21, 2022

Updated On: Oct 22, 2022