at JPMorgan Chase in Wilmington, Delaware, United States
Chase Consumer & Community Banking (CCB) serves more than 60 million U.S. households and 4 million small businesses with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank with our nearly 4,800 branches in 48 states and the District of Columbia, 16,000 ATMs, phone or digital channels. We have leading positions across each of our CCB divisions and we are ranked #1 in online banking, #1 most-visited banking portal in the U.S. (chase.com) and #1 in the JD Power US Retail Banking Satisfaction Study. Summary of our CCB businesses are:
+ Consumer Banking : Serves more than 26.5mm checking households with ~$775B in deposits
+ Business Banking: provides financial advice as well as deposit, credit and cash management products to more than 4mm small business owners with up to $20mm in annual revenue
+ J.P. Morgan Wealth Management offers the full spectrum of investment services with more than $700B in assets under supervision. The business includes Chase Wealth Management, serving clients from branches, J.P. Morgan Advisors, advising clients through home offices, a new hybrid advisory unit called Personal Advisors, and Online Investing
+ Card Services: is the #1 credit card issuer in the U.S. based on sales and outstanding. As of 4Q21, there are over $148B in loans outstanding and over 50million active credit card accounts
+ Chase Auto: is one of the largest providers of auto financing in the U.S, with a portfolio valued over $80B. Chase offers direct lending to customers as well as commercial loans and floor plan financing to dealers. Additionally, Chase Auto enjoys a robust “private label” client list, wherein it is the exclusive subvention partner for manufacturers like Jaguar-Land Rover and Subaru.
+ Home Lending offers purchase and refinance home loans, helps customers access the equity in their homes, services residential mortgage loans, and provides affordable housing solutions to customers struggling with mortgage payments.
+ Connected Commerce is focused on achieving the firm’s goal of expanding beyond core financial services to deliver unique customer experiences and unmatched value via Lending, Loyalty, Offers & Shopping, Partner Benefits, Payments, Dining and Travel.
+ Digital leads the delivery for our mobile and online customer experience which includes more than 60 million active digital users across all major lines of business with a total investment of $1B annually across Product, Design, and Technology. As the “front door” to many of the firms offerings through Chase.com and the Chase mobile app, Digital is focused on building products, features and services quickly, predictably and with quality.
+ Technology fuels almost every aspect of our company and is at the heart of everything we do to enable our customers, clients and employees and is focused on delivering market-leading technology capabilities with speed and in a secure, stable and scalable way. CCB annually invests ~$4B on technology.
+ Operations includes a global team of ~36K colleagues across a global network of service centers handling Customer Service, Fraud, Disputes and Claims, Collections and Recovery, Customer Fulfillment and Customer Communications across CCB.
In October 2020, JPMorgan Chase announced a $30B racial equity commitment over five years to help close the racial wealth gap among Black, Hispanic and Latino communities. So far, JPMC has deployed or committed more than $13B and CCB is at the heart of much of this effort with the Home Lending business enhancing mortgage products to create better access to and expand credit as well as the opening of multiple Community Center branches to engage locally in underserved communities and enable customers to improve their financial health and access to banking.
At Chase, CCB Finance is striving to be a best-in-class organization bringing customer-focused insights to our stakeholders across the firm. The organization offers several career disciplines including Financial Analysis, Business Management, Controller, Treasurer, and Data Analytics.
Business Management: organizational aligns with the business unit CFO and owns the relationship with the supported business. This includes partnering with the business to develop annual budgets and financial forecasts, business case develop and return-on-investment analysis to support or challenge investment decisions, strategic collaboration with business leads on optimizing organizational structure and real estate footprint, pricing, competitive benchmarking and analytics and other ad hoc analysis. Routine activities include crafting business performance narrative, examining financial variance analysis, and development of new dashboard or reporting capabilities.
+ Serve as a business management lead owning key stakeholder relationships across the business
+ Trusted advisor partnering on the creation of the vision, strategy, and OKRs
+ Enable personas across the organization with the ability to review performance and drive decisioning using fit for purpose reporting and intelligent solutions
+ Partner with business partners to drive workforce optimization, capacity planning, and metrics
+ Drive adoption of CCB & firm-wide investment management standards, practices, and timelines
+ Deliver insightful management reporting and communications for senior leaders
+ Attract and develop t-shaped finance and business management talent
The successful candidate will have a proven track record in a high-paced business environment, as well
as the following:
+ 8+ years of progressive experience in finance, strategy, consulting, and/or business management
+ Bachelor’s degree in Finance, Accounting, Economics (or related discipline); MBA Preferred
+ Demonstrated senior leadership in terms of attitude, initiative, and inclusivity
+ Experience in interacting and communicating recommendations to senior business leaders
+ Influencing skills and ability to concisely articulate key insights and recommendations
+ Client oriented with the ability to build and maintain strong relationships with key stakeholders
+ Superior organizational and process skills with a high attention to detail
+ Strong mix of analytical, written and presentation skills
+ Foundational knowledge of financial management including budgeting and forecasting
+ Strong technical ability with Advanced Microsoft Office skills (Excel, PowerPoint)
+ Experience with Business applications such as Tableau and Essbase preferred
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious p