at JPMorgan Chase in Wilmington, Delaware, United States
On a daily basis you will partner with internal teammates and with external agencies performing Collections Recovery activities for Card and Auto. Topics of discussion will include strategic change, performance analysis, operational execution, and regulatory oversight. For each process you will design, build, execute, and improve tools and procedures to achieve goals including tracking and measurement, analysis of key risk and performance metrics, and providing meaningful feedback to internal and external stakeholders. You will establish and maintain partnerships with external groups and escalate issues and concerns to management and business partners as needed. On a periodic basis, you are expected to travel to conduct on-site reviews of the Supplier’s offices and procedures.
Day-to-day responsibilities include:
+ Monitor day-to-day business results for your assigned vendors in these key domains: operational execution, customer experience, inventory management and control environment
+ Demonstrate exceptional judgment and effective written and verbal communication with internal and external stakeholders
+ Lead and/or participate in compliance-related audit activities including risk assessments, audit planning, oversight of audit testing, control evaluation, report drafting, work paper documentation, and follow up and verification of issue closure
+ Project management experience: ability to effectively work with internal and external stakeholders to meet or exceed critical deadlines
+ Contribute to a business climate and culture that encourages integrity, respect, excellence, and innovation
+ Consult with business partners to establish clear requirements and aggressive, achievable deadlines
+ Identify emerging performance trends and propose solutions when appropriate
+ Outstanding written and verbal communication skills
+ 3+ years of business operations experience related to Vendor Management or Collections is preferred in addition to experience working in a matrixed structure
+ Analytic mindset, with the ability to present written and verbal information in a clear, concise, and persuasive manner
+ Detail-oriented with a high level of accuracy and excellent time management skills
+ Experience analyzing, improving, or designing business processes
+ Demonstrated end-to-end responsibility for identification and mitigation of process gaps related to mandated policies and procedures
+ Demonstrated ability to monitor and analyze vendor performance data both in real time and on a cumulative basis, and make appropriate recommendations to ensure success.
+ Demonstrated ability to positively interact with other departments, units, managers, and colleagues to achieve specific business results.
+ Ability to prioritize multiple complex situations to deliver successful results
+ Travel time required approximately 10%-20% of the time
+ Bachelor’s Degree or equivalent work experience related to project management, vendor management, or collections
+ Programming skills/aptitude is desirable
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans