Manager - Card Operations Reporting & Analytics

at Ally in Wilmington, Delaware, United States

Job Description

Manager – Card Operations Reporting & Analytics.

General information

Career area

Credit Card

Work Location(s)

1000 N. West Street, Wilmington, DE



Ref #


Posted Date

Wednesday, August 24, 2022

Working time


Ally and Your Career

Ally Financial only succeeds when its people do – and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people – with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

Ally announced the acquisition of Fair Square Financial, a digital-first credit card provider, in October of 2021 . Ally Credit Card is ateam that has combined the experience of seasoned talent from across the card industry with advanced analytical and machine learning techniques to develop and optimize our business. Ourintegrated and entrepreneurial team built the business up from scratch in 2016 to 1MM plus customers, with significant growth opportunities in the future.This is your opportunity to join our diverse and innovative Ally Credit Card team as we focus on growing the business and delivering compelling products that focus on doing the right thing for our customers.

Manager – Card Operations Reporting & Analytics will utilize credit card data and analytics to help better understand customer behavior, identify trends, and opportunities for improvement. This includes the ability to analyze large-scale data sets to derive business insights and identify potential issues, develop analysis plans, and collaborates with different teams to design, develop, generate, and validate self-service reports, extracts, and visualizations. Additionally, will help develop critical reporting in support of various operational business units.

The Work Itself

+ Analyze end to end customer behavioral trends and identify opportunities to help optimize business needs.

+ Drive strategy and process enhancements across key lines of the card business such as: contact channel preference, customer service, collections and fraud.

+ Develop and implement analytical frameworks to monitor operational performance.

+ Collaborate with Business Owners to understand operational reporting needs including the identification of business problems, service levels and KPIs.

+ Support Business Line Risk by writing SQL queries to identify process exceptions and test review populations

The Skills You Bring

+ 3-5+ years of credit card experience with sound understanding of business operations.

+ 3-5+ years reporting and analytics experience with the demonstrated ability to analyze and generate reports using applicable business systems that accurately and efficiently reflect business results, trends, issues and compliance.

+ Candidate must be comfortable working hands-on with large analytical datasets to perform complex analysis and extract business insights.

+ Excellent analytical and problem-solving skills combined with strong business judgement and an ability to present analysis in a clear and compelling manner.

+ Proven ability to compile and present data for the business areas that address specific process related questions or issues.

+ Proficiency in SQL, Excel, Tableau skills

+ Ability to work across multiple lines of business and effectively prioritize tasks.

+ Ability to deal with ambiguity and competing objectives in a fast-paced environment.

+ Excellent verbal and written communication skills.

+ High degree of initiative with strong drive for results.

+ Bachelor’s degree or work experience equivalent preferred

How We’ll Have Your Back

Ally’s compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

+ Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.

+ Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.

+ Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

+ Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.

+ Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on “Doing it Right” and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

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Job Posting: JC222794375

Posted On: Sep 03, 2022

Updated On: Nov 28, 2022