ERP Service Delivery Lead - WHL

at DuPont in Wilmington, Delaware, United States

Job Description

At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers in this global pandemic.??

If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we?work together as a team and values the diversity of thought, then DuPont is the company for you!?


Our purpose is to empower the world with essential innovations to thrive. We work on things that matter!? ??


Get to know our? Purpose? and make it yours by bringing innovations to market that?improve the world, share a?commitment to sustainability that?makes our planet better and give back to communities in?which we work?and live.??

Get to? Experience ?a collaborative environment where teamwork is celebrated with flexibility that enhances balance?and an inclusive atmosphere that is welcoming to all!??

Have the? Opportunity ?to?chart your own course,?challenge yourself, and acquire new capabilities to build?a?rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize?skills,?competencies, and contributions?to business results.???

As the ERP WHL-Make Service Delivery Lead for DuPont, the candidate will be responsible for functional ERP application portfolios supporting DuPont business processes of Warehouse & Logistics, Plant Maintenance and Manufacturing. The candidate will work closely with ERP leads based in other geos supporting these business processes to ensure 24X7 coverage of support for these areas. The supported application portfolio includes primarily support for VisiTrak and DPExchange application and secondarily SAP Warehouse Management, Oracle Transportation Management, SAP Plant Maintenance, Meridium application, Integration to other SAP modules, Integration to legacy Manufacturing systems and Material Master Data as it relates to supporting required technology integration across all assets within the portfolio.

Your Key Responsibilities :

+ Responsible for integrated incident and problem management. Lead incident response efforts within service delivery for any incidents impacting the application portfolio

+ Responsible for change, release management, and testing associated with non-impact, operational readiness, and transition acceptance

+ Responsible for communications and interfacing with internal and external stakeholders impacted, or potentially impacted, by service disruption, additions, changes, and/or reductions in service

+ Responsible for service delivery decisions made to ensure application service level targets are met or exceeded (e.g., performance and availability)

+ Responsible for information security and compliance

+ Responsible for disaster recovery and business continuity planning

+ Responsible for driving continuous improvements and innovation

+ Responsible for 24×7 365 days support

Your Qualification Profile:

+ At least 5 years of relevant functional configuration and consulting experience with specialization in one or more areas -VisiTrak application, SAP Warehouse Management, Oracle Transportation Management (OTM), SAP Plant Maintenance, Meridium application.

+ Full life cycle implementations of SAP and/or Non-SAP ERP projects

+ Desired Domain experience in Warehouse and Logistics, Plant Maintenance, Manufacturing

+ Bachelor’s degree in Technology, Computer Science, Engineering, or a related field

+ Excellent communication and Stakeholder Management skills.

+ Strong understanding of various Software Development Life Cycle (SDLC) methodologies

+ Strong knowledge of one or more areas – SAP Warehouse Management, VisiTrak, SAP Plant Maintenance, Meridium and their E2E data flow.

+ Experience working with Vendors, SLAs, product roadmaps, and support lifecycles

Please not this is a hybrid position. U.S. based candidates must live within a commutable distance to the site location in Wilmington, DE or be willing to relocate at their own expense

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information ( .

For US Applicants: See the “Equal Employment Opportunity is the Law” poster at:

For our U.S. Affirmative Action Policy, click here ( .

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Job Posting: JC221383609

Posted On: Aug 17, 2022

Updated On: Dec 18, 2022

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