at Christiana Care Health System in Newark, Delaware, United States
ChristianaCare Vascular Interventional Radiology is looking for a Senior Office Assistant.
Vascular interventional radiology is the minimally invasive, image-guided treatment for medical conditions that once required open surgery.
By using the power of advanced imaging (ultrasound, X-rays, CAT scans, MRI scans and other innovative methods), vascular interventional radiologists can see inside the body and treat complex conditions-even cardiovascular disease and cancer-less invasively and with unprecedented precision.
You would be joining a team of seven Physicians, six Advanced Practice Clinicians, two Medical Assistants and three Office Assistants.
This is a full-time Monday to Friday position (8am to 4:30pm)
No weekends, no holidays. This position offers a great work life balance.
Job duties & responsibilities:
Assists with the training of Office Assistant Staff
Assigns Office Assistant staff coverage daily
Oversees Office Assistant staff's duties, and assigns duties
Subject Matter Expert on Office Assistant operations/procedures/processes
Point of contact for Office Assistant regarding questions, concerns and guidance with Office Assistant operations, procedures, and processes
Responsible for inventory management
Schedules appointments with awareness of insurance, provider, and location
Greets and interacts with patients in a professional manner to collect required demographic and financial information. Processes/verifies referral information and eligibility for insurance reimbursement as needed.
Collects payments according to insurance requirements
Verifies insurance coverage & coordinates referrals
Performs day end reconciliation of appointments & payments received
Answers all phone calls in a professional manner and relay accurate messages
Alerts providers of messages and responds to messages from provider(s)
Communicates with provider and staff through EMR
Keeps patients up to date on issues until resolution can be accomplished
Facilitate testing, labs, appointments, etc. for patients
Prepares medical records to include scanning and indexing tests, reports, etc. into patient charts as needed
Responsible for researching issues and responding to the patient in a timely and professional manner
Assists with copying, faxing, and general administrative support
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.
High School Graduate or Equivalent
2 years' experience in a medical office practice setting is required; 3 years' experience is preferred
Are you passionate about serving our patients with Love and Excellence? If so, consider applying for this position and upload your updated resume at the time of application!
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.