at Christiana Care Health System in Newark, Delaware, United States
To perform patient registration and scheduling in a busy imaging department and/or outpatient office, including obtaining financial and clinical information, insurance data and authorizations.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Register and schedule patients efficiently and accurately.
Obtains identity, insurance and/or workers compensation information
Answer and route calls in a high imaging department and/or office
Checks and obtains approval for patient safety related items, i.e.- MRI Safety, Pregnancy, etc
Requests and obtains medical records in preparation for patient's arrival
Obtains and uploads outside studies for comparison for radiologist.
Burn CDs, prints patients' medical imaging records
Connect and resolve outside images sent to the PACS system for providers
Mail and/or fax reports to physician offices
Documents communication of critical results when necessary
Responds to requests for urgent or emergency cases working with site leaders and/or senior technologists.
Operates computer systems and office equipment in a safe manner.
Interacts for solution of "routine problems" as they may occur to achieve customer satisfaction.
Interacts with patient, family members, physicians, and staff in a courteous and professional manner.
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:
Frequent contact with staff, patients, physicians, family members, and third-party insurance to obtain patient information, provide information to client companies, and respond to inquiries concerning patient reports.
DIRECTION/SUPERVISION OF OTHERS:
Administrative Director, Operations Manager, Clerical Supervisor and Senior Technologist/Site Leader.
EDUCATION AND EXPERIENCE REQUIREMENTS:
High school graduate or equivalent.
Two years related medical office experience.
An equivalent combination of education and experience may be substituted.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Knowledge of hospital and/or office radiology, clerical and billing procedures/functions including related equipment use and operation.
Knowledge of computer scheduling for multiple providers.
Knowledge of clerical methods and techniques.
Knowledge of office equipment and machines.
Knowledge of criteria for safe scheduling parameters (MRI Hazards) when needed.
Knowledge of Medical Terminology.
Ability to plan, organize, and handle various tasks simultaneously.
Ability to function independently, set work schedule and short-term goals to maximize productivity.
Ability to establish and maintain superior quality customer relations with patients, patients families, Christiana Care staff, visitors, insurance companies, physicians, and the general public.
Sitting with intermittent standing and walking. Occasional bending and reaching. Intermittent light lifting and carrying.
Busy office environment.
Occasional prolonged sitting and long stretches of time on the phone.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.