Sr. Process Manager (Senior Associate) - AML Instr

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R152198

802 Delaware Avenue (18052), United States of America, Wilmington, Delaware

Sr. Process Manager (Senior Associate) - AML Instructional Designer

The Anti-Money Laundering University (AMLU) training team is seeking a collaborative, organized, creative individual to join our team. This role will be responsible for the design and development of a diverse set of learning materials to support our AML line of business. This individual will partner closely with key business partners to translate business intent into engaging learning materials. This individual will analyze learning needs, design and develop blended learning solutions. S/he will work closely to develop content, design e-Learning courses, create job aids and reference materials, and much more.

A successful candidate will be able to: Work in a strong team focused environment to deploy Anti-Money Laundering and Compliance training through a Learning Management System (LMS) and other modalities to associates across the Capital One Enterprise. The role is best suited to an individual passionate about continuous learning and able to apply learning in an ever-changing environment. Strong communication and facilitation skills and the ability to adapt to an ever-changing agile environment are essential to succeeding in this role.

General Responsibilities:

Design and develop curriculum, programs, learning materials, and performance support tools (including self-study, classroom, eLearning, etc.) based on industry design standards for a given modality (includes traditional, web-based, and mobile design)

Design content, including (but not limited to) measurable learning objectives, leaders and participant materials and tools, experiential scenarios, case studies, and simulations, assessment and evaluation questions

Demonstrate an aptitude for, knowledge of, and agility with new learning technologies in a fast-paced, ever-changing environment

Conduct needs analysis to determine the right learning solution for a variety of projects

Design training solutions that demonstrate an understanding of adult learning principles and leverage current learning trends, including multimedia (example: video) to enhance the learner experience

Participate in stakeholder, subject matter expert, and learner interviews that enable identification and curation of relevant content for the end-learner

Recommend, and document project instructional standards and strategies, learner engagement strategies, and evaluation plans

Engage with project team members to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet client needs

Partner with other content developers to support material development needs, as appropriate

Create behavior-based case studies, assessments, and evaluation methods.

Consult with leaders on performance improvement and learning strategy

Assist leadership by identifying issues, diagnosing problems, generating alternative solutions, and analyzing opportunities and risks

Assume personal responsibility for projects and follow-through to completion with minimal need for direct supervision

Demonstrate proficient use of multiple rapid development content tools to create online e-Learning experiences

Participate in Train-the-Trainer activities, when applicable

Comfortable working in a team environment, as well as being an independent contributor

AML experience not required, but preferred

Basic Qualifications:

High School Diploma, GED or equivalent certification

At least 3 years of experience in Training, or Needs Analysis, or eLearning Development

At least 2 years of experience using Microsoft Office or Google Suite

At least 2 years of experience in instructional design methodology

Preferred Qualifications:

Bachelor's Degree

3 years of experience in instructional design or development

3 years experience in instructional design methodology (i.e. ADDIE/SAM/AGILE)

3 years experience in Authoring applications: Captivate, Articulate

Basic video and audio editing skills... For full info follow application link.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 


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Job Posting: 1019243

Posted On: Aug 12, 2022

Updated On: Sep 11, 2022