Principal Associate, Learning Program Manager - Co

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R150604

West Creek 2 (12072), United States of America, Richmond, Virginia

Principal Associate, Learning Program Manager - Commercial

Capital One Commercial Learning & Development team is seeking a Learning Program Manager. As a Learning Program Manager, you'll be part of a team responsible for designing, developing and implementing engaging learning experiences and solutions that will fuel our growth as a Tech company and help our associates develop cutting-edge skills. We are a passionate team that embraces bold ideas, fosters collaboration, challenges the status quo, and inspires personal growth. If you are excited about helping others learn and building engaging experiences, you may be a fit for our team!

In this role, you will be responsible for ensuring our cohort-based learning experiences focused on leadership, culture, and DIB development maintain its high participant scores and best-in-class reputation. You will also execute multiple cohorts with end-to-end project tasks and manage critical stakeholder and external vendor relationships. Additional support of other leadership programs will happen on an adhoc basis.

The ideal candidate has excellent program management skills, leadership curriculum design expertise, facilitation experience, strong attention to detail, and enjoys working autonomously in a fast-paced environment. If you are passionate about empowering associates with the skills to be their best, read on!

Key Responsibilities:

Own the program & interface with learners, managers, stakeholders

Oversee recurring program activities and design new activities to engage new audiences

Grow and scale the program to multiple cohorts per year

Expand training curriculum to new modalities and learners by expanding learner personas, learning objectives, and experience maps

Create and maintain the curriculum plan and roadmap in partnership with a curriculum lead

Create and maintain the syllabus/ learner schedule in partnership with a curriculum lead

Ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed

Forge relationships with key stakeholders to ensure delivery of commitments

Identify ways to improve and streamline learner experiences

Synthesize training/learner data and feedback and refine curriculum as necessary

The ideal candidate for this role will:

Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work

Demonstrated experience of program management in the leadership and DIB space

Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes

Demonstrate organizational agility to adapt to changing demands

Display strong consulting and collaboration skills

Basic Qualifications:

High School Diploma, GED or equivalent certification

At least 2 years of Project Management or Program Management experience or a combination of both

At least 1 year of client consulting experience

At least 1 year of facilitation experience

Preferred Qualifications:

Bachelor's, Master's, or MBA degree

At least 3 years of Project Management or Program Management experience or a combination of both

At least 2 years of client consulting experience

At least 1 year of experience working in an Agile environment

At least 1 year of experience creating leadership development curriculum

PMP, Lean, Agile or Six Sigma certification

Experience using learning technologies such as Enterprise LMS, social learning platforms, or online learning content providers

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color,... For full info follow application link.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 


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Job Posting: 1018557

Posted On: Aug 11, 2022

Updated On: Sep 10, 2022