Reliability Platform Manager - Mobility Customer Service

at Siemens in New Castle, Delaware, United States

Job Description

Job Family: Customer Services

Req ID: 328932

The Siemens Mobility Customer Service group is a leading global provider of short-distance, regional, and long-distance rolling stock, product, system, and digital solutions for passenger and freight transport. We ensure that passengers are transported in a safe and comfortable environment while also meeting economic and environmental requirements. Our products are innovative and enable cost-effective operations while reducing environmental impact and conserving resources.

Position Overview

We seek to hire a Reliability Manager to support the Rail Asset Management & Performance Center team in New Castle, Delaware. You are responsible for investigating and implementing continuous improvements for our ACS-64 fleet(s) and providing specialist technical support to the maintenance teams. You also have the overall responsibility for coordination, implementation, progress, and performance of field experience-related tasks and activities and are the point of contact for Headquarters regarding field experience-related topics.

As a qualified electrical or mechanical engineer with knowledge of rail safety legislation, you will have proven experience supporting rolling stock maintenance. Applicants who want to join our Customer Service Business would be responsible for the following tasks:

Field Experience

+ Ensure the field experience data and information is collected through tools, e.g., Salesforce, SAP, or MAXIMO, comprising all corrective and preventive maintenance activities and material use.

+ For selected cost and failure drivers, collect and add additional information like environmental and diagnostic information to understand the correlation of failure/cost factors.

+ Initiate and follow-up root cause analysis for selected failure and cost drivers to reduce non-conformance costs.

+ Responsible for field experience process and workflow implementation and improvement.


+ Investigate and progress continuous improvements for the ACS-64 fleet, overseeing modifications to maintain or enhance the diesel locomotive’s performance.

+ Provide specialist technical support to the maintenance teams and produce and manage the Reliability improvement program.

+ Develop and implement metrics to monitor fleet performance based on contractual requirements.

+ Monitor reliability and performance trends and develop improvement proposals.

+ Undertake technical investigations and root cause analyses as required.

+ Designated point of contact for the Customer’s engineering team requiring day-to-day performance information.

+ Investigate and negotiate with the Customer to determine contractual responsibility for Technical Incidents and service delays.

+ Review all defects and actions taken to rectify those to a satisfactory level

+ Participate in and lead regular communication meetings, including Failure Review Board, engineering procedural change briefings, safety and reliability performance meetings, and project and customer meetings.

+ Drive the development of data collection systems relating to locomotive conditions, performance, and reliability.

+ Produce technical reports for internal and external distribution.

Required Knowledge/Skills, Education, and Experience

+ Bachelor’s degree in mechanical or electrical engineering or vocational training with verifiable experience in rolling stock maintenance.

+ Advanced understanding of Reliability principles to the overall product development life cycle (verification/validation of requirements, failure distributions, root cause analysis, FRACAS, etc.)

+ Experience in developing and monitoring key performance indicators

+ Contract and commercial understanding

Preferred Knowledge/Skills, Education, and Experience

+ Understand Rolling Stock maintenance regimes and fault-finding principles

+ Knowledge of Code of Federal Regulations CFR-49

+ Background or formal training in Quality tools, e.g., six sigma, Cause mapping, 5s.

+ Ability to analyze data and prepare reports using analytics and business intelligence platforms like Tableau, Microsoft Power BI, TIBCO Spotfire, or similar.

+ Experience with basic Excel/VBA/SQL programming, with knowledge of applying script logic to extract, analyze, or process data.

+ Understanding of Railroad key performance indicators/metrics (e.g., MDBF, MTBF, FPM, Availability, MTTR)

+ Experience with Reliasoft Software (Weibull ++) analyses

Why you’ll love working for Siemens:

+ Freedom and healthy work-life balance- Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1

+ Solve the world’s most significant problems – Be part of exciting and innovative projects.

+ Engaging, challenging, and fast-evolving, pioneering technological environment.

+ Competitive total rewards package.

+ Please contribute to our social responsibility initiatives passionate about access to education, access to technology, sustaining communities, and positively impacting the community.

+ Opportunities to contribute your innovative ideas and get paid for them! Please take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning.

+ Employee perks and discounts in addition to our 401k match and generous Paid Time Off

+ Diversity and inclusivity focused – Just named on the Forbes 2022 Best Employers for Diversity list!

While we appreciate all applications, we advise that only candidates under consideration will be contacted.


Organization: Sustainability & Operational Excellence

Company: Siemens Mobility, Inc

Experience Level: Mid-level Professional

Full / Part time: Full-time

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Job Posting: JC220775017

Posted On: Aug 10, 2022

Updated On: Sep 11, 2022