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Technical Service Manager

at Goodman Manufacturing Company in Newark, Delaware, United States

Job Description

Technical Service Manager

The Opportunity

Daikin is seeking a professional, skilled individual for our Technical Service Manager position. This position will support internal and external customers by delivering technical support and training on our Daikin HVAC systems and related products/brands. The person will work daily with the rep, distributor, and contractors in the market supporting/installing Daikin HVAC products. The person will report to the service manager within the specific region and work within the field support team to ensure customer satisfaction and meet department goals and objectives – This position is in the field based from either a Daikin office or from home dependent on location and requires travel within Canada and US.

Why work with us?

> Benefits are effective on day one for all full-time direct hires

> Training programs are available to help guide team members and develop new skills

> Growth Opportunities – there is immense opportunities to grow your career

> You will be part of a Global Company – our family brands are backed by Daikin Industries, Ltd.

May include, in addition to:

+ Technical support to the customer on unitary, ductless, light commercial and VRV products.

+ Support/training commissioning of Daikin products.

+ Working with the sales team to support a stronger customer base through support and training.

+ Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints.

+ Communicate and monitor field complaints to quality team.

+ Warranty Claim Validation. Targeted investigation of questionable claims.

+ Field Communication / RMA / Service Bulletin Support. Closed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on success of Corrective Actions.

+ Installation training focus on targeted dealers with high failure rates.

+ Support the production of training material where required.

Nature & Scope:

+ Excellent customer service skill

+ Experience with unitary products required.

+ Experience with Ductless products preferred.

+ Experience with VRV/VRF products preferred.

+ Experience with inverter technology preferred.

Knowledge & Skills:

+ Formal Product Training – effectively train / educate customers on our products

+ Strong HVAC technical knowledge, operating systems, mechanical and electrical ability

+ Excellent customer service, relationship management and interpersonal skills

+ Proficiency in MS Outlook, Word, Excel and PowerPoint

+ Must have excellent communication skills both written and verbal and HVAC technical acumen

+ High level of attention to detail and problem solving skills

+ Excellent organizational, time management and project management skills

+ Ability to apply good judgement, strong work ethics and integrity on the job

+ Highly self-motivated and directed with the ability to work in a fast moving environment

+ Must be capable of traveling on a regular basis

+ Excellent verbal communication, telephone, technical writing & computer skills required

+ Proficiency in planning, organizing, and prioritizing

+ Strong interpersonal and management skills. Self-starter, resourceful, creative, and results-oriented

+ Proficiency with MS Office – Outlook, Word, Excel and PowerPoint

Experience:

+ 5 years of experience in customer service-related preferred

+ Minimum of 6 years technical service experience within the HVAC industry

+ Prior experience in regional technical support preferred

Education:

+ Associate Degree in HVAC with Minimum 5 years’ experience in HVAC

Physical Requirements/Work Environment:

+ Must be able to perform essential responsibilities with or without reasonable accommodations

+ Travel is required – up to 30%

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

19702-3338

ID: 2022-20843

Education: High School Diploma or Equivalent

External Company Name: Daikin Comfort Technologies

External Company URL: www.daikincomfort.com

Street: 230 Executive Dr.

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Job Posting: JC220768081

Posted On: Aug 10, 2022

Updated On: Sep 25, 2022