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Office Assistant

at Christiana Care Health System in Newark, Delaware, United States

Job Description

Headquartered in Wilmington, Delaware, ChristianaCare is one of the country's most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women's health.

ChristianaCare Offers
Full Medical, Dental, Vision, Life Insurance, etc.
Two retirement planning offerings, including 403(b) with company contributions
Generous paid time off with annual roll-over and opportunities to cash out
12 week paid parental leave
Tuition assistance
Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more.
PRIMARY FUNCTION:
To perform patient registration and scheduling in a busy outpatient office; including obtaining financial and clinical information, insurance data and authorizations.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Register and schedule patients efficiently and accurately in Soarian and RevenueCycle systems.
Prepares all required documents for patient charts
Answers all phone calls in a professional manner and relays accurate messages
Greets and interacts with patients in a professional manner in order to collect financial information and patient demographics. Processes/verifies referral information and eligibility for insurance reimbursement as needed
Requests and obtains medical records in preparation for patient's arrival
Route and/or fax reports to physician offices
Communicate with provider and staff through EMR
Communicate with internal and external departments
Responsible for completing and documenting reminder calls to all patients.
Performs computer related activities and duties.
Interacts for solution of "routine problems" as they may occur to achieve customer satisfaction.
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.

EDUCATION AND EXPERIENCE REQUIREMENTS:
High school graduate or equivalent.
Two to three years of experience in a private medical office or hospital department (Medical Setting)


EEO Statement:
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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Job Posting: 1017328

Posted On: Aug 09, 2022

Updated On: Aug 12, 2022