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Crew Leader

at American Multi - Cinema, Inc in Dover, Delaware, United States

Job Description

Crew Leader

Dover 14

1365 N Dupont Hwy Ste 3020, Dover, DE 19901

Job Summary
Support operations to achieve AMC's guest, associate, and financial goals while developing leadership skills in preparation for a supervisor role.

Job Description

ESSENTIAL FUNCTIONS
Deliver superior service when connecting with AMC guests and leading associates.
Optimize Crew placement for each job function on a round-by-round basis.
Assist with assigning breaks and jobs within an assigned area.
Reinforce the Wardrobe 101 Standards with Crew.
Peer coach on sales pitch for AMC Stubs.
Resolve guest questions, concerns and issues, including distribution of passes when appropriate.
Focus on delivery of friendly, clean, and quick Overall Satisfaction (OS) drivers.
Follow-up on opening & closing duties, as well as Theatre Clean Up Program (TCUP), Kitchen Clean Up Program (KCUP) or MacGuffins Clean Up Program (Mac-CUP) assignments for the day.
Train and support theatre crew to execute, coach, monitor and assist coordination of Safe and Clean protocols.
Oversee line checks, stocking, Freestyle/condiment areas, and back bar/hot foods assembly.
Distribute banks (box office, concession, guest service, and arcade).
Provide change, as needed, using remote supply bank or floor safe.
Pull cash from drawers and drop boxes and hand to a manager/supervisor to support timely drops.
Distribute inventory to support the Food & Beverage stand.
Secure inventory during theatre closing.
Restock CAABOs (Cash Accepting Automated Box Offices) with monetary supplies.
Assist with inventory processes and stock room organization.
Assist with voids, refunds, seat blocking, and line management.
Assist with maintenance needs, as necessary.
Assist with marketing change out of posters, standees, handouts, etc.
Assist in booth operations.
Assist with Radiant performance scheduling.
Perform actual Crew functions, as business levels require.
Perform other duties as directed by management (must align with Crew Access Policy).
Maintain regular personal attendance for all scheduled shifts to ensure timely performance of duties.
Uphold AMC's Business Practice Standards and ensure compliance with company programs.
SKILL REQUIREMENTS
Excellent guest service skills.
Ability to communicate and work effectively with guests in high volume setting.
Effective leadership and interpersonal skills.
Ability to work effectively with supervisors and co-workers.
Ability to work with minimal supervision.
Ability to meet deadlines.
Trained and able to demonstrate competency in all crew positions
UNIFORM
Provided by Theatre: Nametag, red t-shirt.
Provided by Associate: Black pants, slip resistant black shoes, socks, black belt.
AMC and its subsidiaries are committed to equal employment opportunity and complies with all applicable federal, state, and local employment laws. AMC strictly prohibits and does not tolerate discrimination and will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, military status, veteran status, genetic information, or any other reason prohibited by applicable federal, state, or local law, regulation, or ordinance. This policy applies to all terms... For full info follow application link.

AMC is an equal opportunity employer and complies with all applicable federal, state and local employment laws. AMC strictly prohibits and does not tolerate discrimination because of race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, age, disability, military status, or genetic information. All AMC associates, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.
 
AMC complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, AMC will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. If you believe you need an accommodation, contact your immediate supervisor or AMC's Compliance department. AMC will also provide reasonable accommodations for an associate's sincerely held religious beliefs or practices, unless doing so will not create an undue hardship.
 
AMC prohibits, any form of discipline, reprisal, intimidation or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim or cooperating in related investigations.

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Job Posting: 1017065

Posted On: Aug 08, 2022

Updated On: Sep 03, 2022