at American Multi - Cinema, Inc in Dover, Delaware, United States
Job Description
Supervisor
Dover 14
1365 N Dupont Hwy Ste 3020, Dover, DE 19901
Job Summary
Assist management in the coordination of operations to achieve AMC's goals. Model and communicate expectations to all associates in a professional and safe work environment.
Job Description
PREFERRED QUALIFICATIONS
Six months of supervisory or commensurate leadership experience.
One-year experience in guest-focused business (retail, restaurant, hospitality, etc.).
Working knowledge of all theatre crew functions.
Strong communication skills.
Proficiency in MS Suite.
Demonstrated ability to listen, communicate, and work effectively with guests, associates, and supervisors in a fast paced environment.
Demonstrated ability to lead teams and consistently achieve results through resources.
ESSENTIAL FUNCTIONS
Coordinate and coach theatre crew to perform the "essential functions" of their positions.
Reinforce "Wardrobe 101" policy with theatre crew.
Observe theatre crew performance and provide feedback to management for discipline and performance evaluations.
Optimize theatre crew placement on a round-by-round basis.
Lead teams and consistently achieve results through resources.
Supervise, coach and coordinate theatre crew to execute and comply with Safe and Clean protocols.
Perform daily operational and administrative duties as assigned.
Oversee opening and closing procedures outside of operating hours (minus vault management).
May begin opening procedures and/or finalize closing procedures.
Provide access to vendors for repairs and deliveries outside of operating hours.
Assist management with floor operations.
Assign registers / distribute banks (box, concession, guest service, and arcade).
Supply change, as needed.
Maintain and reconcile floor safes.
Pull and count cash, cash equivalents, and coupons from individual drawers and enter results into computer system.
Prepare deposits and banks.
Accurately complete appropriate cash handling forms; maintain and balance cash handling fund.
Perform daily opening, closing, operational, and administrative duties.
Assist in the preparation of the theatre crew schedule with final weekly document approval from a manager.
Participate in the daily inventory processes.
Open tickets for system support issues and follow-up for resolution.
Resolve guest questions, concerns, and issues.
Research guest issues related to AMC Stubs and credit card refund authorizations.
Distribute and reconcile passes.
Listen, communicate, and work effectively with guests, associates, and supervisors in a fast-paced environment.
Maintain regular personal attendance for all scheduled shifts to ensure timely performance of duties.
Uphold AMC's Business Practice Standards and ensure compliance with company programs.
Ability to work and meet deadlines with minimal supervision.
Perform other duties as directed by management.
UNIFORM
Provided by Theatre: AMC-issued shirt, black pants, black belt, and nametag.
Provided by Associate: Black shoes, socks.
AMC and its subsidiaries are committed to equal employment opportunity and complies with all applicable federal, state, and local employment laws. AMC strictly prohibits and does not tolerate discrimination and will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, creed, gender, sex... For full info follow application link.
AMC is an equal opportunity employer and complies with all applicable federal, state and local employment laws. AMC strictly prohibits and does not tolerate discrimination because of race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, age, disability, military status, or genetic information. All AMC associates, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.
AMC complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, AMC will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. If you believe you need an accommodation, contact your immediate supervisor or AMC's Compliance department. AMC will also provide reasonable accommodations for an associate's sincerely held religious beliefs or practices, unless doing so will not create an undue hardship.
AMC prohibits, any form of discipline, reprisal, intimidation or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim or cooperating in related investigations.
