at DuPont in Wilmington, Delaware, United States
At DuPont, we are working on things that matter, whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers in this global pandemic.??
If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we?work together as a team and values the diversity of thought, then DuPont is the company for you!?
WHY JOIN US? ??
Our purpose is to empower the world with essential innovations to thrive. We work on things that matter!? ??
Get to know our? Purpose? and make it yours by bringing innovations to market that?improve the world, share a?commitment to sustainability that?makes our planet better and give back to communities in?which we work?and live.??
Get to? Experience ?a collaborative environment where teamwork is celebrated with flexibility that enhances balance?and an inclusive atmosphere that is welcoming to all!??
Get the?Opportunity to?chart your own course,?challenge yourself, and acquire new capabilities to build?a?rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize?skills,?competencies, and contributions?to business results.???
As Technical Service & Development Scientist/Engineer (TS&D) , the successful candidate will be responsible for the technical growth & technical support projects at assigned customers, while working in close cooperation with respective Account Managers. Also, will play an important role with DuPont’s customers, representing Dupont’s technical community as problem-solvers. Because of this relationship with DuPont’s customers, the TS&D Scientist is often the first to identify new opportunities and work with the Product and Process Research and Development (R&D) groups to develop new products or process technology to support the customers.
The TS&D Scientist provides the critical link between customers and Dupont’s technical expertise from troubleshooting, to supporting processing of existing products at customers, to defining new product applications and modifying existing products to meet new customer needs.
TS&D Scientist is expected to position DuPont’s offering in close coordination with the Marketing managers and Commercial segment leaders.
TS&D Scientist is expected to travel 25 – 35% within the North American geography as required and defined per customers’ needs.
Your key responsibilities:
+ Partner with the commercial team to understand how he/she can help deliver/exceed the business plan, by developing customer intimacy and generating/presenting relevant, credible, high quality technical information for targeted customers.
+ Constantly engaged with customers, building productive and collaborative trust-based relationships with the assigned accounts.
+ Covers immediate action/troubleshooting at customers in close cooperation with sales, research and manufacturing activities, including sampling, identifying problem source (at customers or at Dupont) and reporting.
+ Participates in and follows application and product development activities.
+ Leads implementation at core customers in cooperation with other TS&D Scientist /R&D colleagues and in alignment with the business strategy.
+ Tracks competitive technology and identifies new products/opportunities in the market.
+ Initiate’s sample/performance ensures broad technical knowledge of competition, including competitive literature.
+ Ensures product quality and performance standards meet customer needs through continuous evaluation of product.
+ Handles customer specification requests, and accesses Quality/ Quality Control data and information
+ Presents technical papers at conferences, in webinars and in other external situations to promote Dupont products and technology.
+ Operate novel dissolution test equipment for customer service projects
+ Run analyses as needed such as drug assay
+ Able to handle schedule II drugs, documentation, and participate in DEA Audits
+ Run and operate pharmaceutical formulation lab equipment
+ Wet chemistry bench work independently performing a variety of analytical techniques in support of R&D, customer, and regulatory projects
+ Formulating and preparing samples and reagents
+ Execute stability studies in support of product development
+ Providing technical help for routine lab experiments
+ Record lab data and compile & analyze results for review with project leaders. Maintain electronic databases, documenting results in laboratory notebooks and technical reports
+ Troubleshooting existing laboratory processes and instrumentation
+ Maintaining a safe and clean laboratory as well as all other assigned areas of responsibility
+ Run HPLC analyses on a regular basis
+ Assist in evaluation of the results
+ Provides technical solutions in one or more of: product development, application development, technical service.
+ Independently and oversee evaluation of formulation samples for physical / mechanical properties and is proficient in the use of laboratory instruments.
+ Coordinate’s equipment maintenance and calibration, equipment troubleshooting and computer system validation.
+ Responsible for maintaining lab supplies, storage of test substances.
+ Keeps the equipment logbooks updated Responsible for lab housekeeping, consumables
+ stock, and waste disposal.
+ Understands the group objectives and the business or group’s value creating strategy and is an important contributor to the technical solutions that result in project and team success.
+ Understands the value of high-quality data and utilizes Good Laboratory Practices (or equivalent) to generate such data.
+ Defines and implements new testing methods for development purposes. This may require creating unique configurations of existing equipment or development/fabrication of new equipment and systems.
+ Actively participate in work group team meetings to address safety, process improvement, problem solving, and other work group, department, and functional topics. May also participate in functional and/or business/customer teams relevant to supported technologies.
+ Lab Leadership: Distribute work, ensure work is being done & correctly, ensure safety rules are being followed
Critical Success Factors
+ Able to translate product attributes for marketing and sales. Able to extract information from the customer and effectively network within the Dupont organization to find solutions.
+ Can create and maintain relevant customer and industry networks for DuPont’s benefit.
+ Can articulate and showcase product attributes as benefits that are relevant and meaningful to customers.
+ Easily adapts to changing needs.
+ Stays current with Dupont technology and industry/market trends developments.
+ Develops experiences and technical expertise to solve problems.
+ Provides product and application expertise and ongoing technical support to existing customers.
+ Closely cooperates with R&D in the development and technical qualification of new products/applications and lead the industrial introduction specific to requirements at targeted accounts.
+ Deliver clear, credible presentations to internal and external audiences, crafting the message to the needs of the attendees and articulating key conclusions, recommendations, etc.
+ B.S. or M.S. degree in Chemistry or related science, with at least three years of working experience in a laboratory setting with a focus on wet chemistry and analytical chemistry. Or Ph. D. / master’s degree in a pharmaceutical sciences or chemica