Supervisor, Collections Shared Service Center - 348848

at Chubb in Wilmington, Delaware, United States

Job Description

Chubb is the worlds largest multi-line property and casualty insurers. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

Combined Insurance, a Chubb Company, is seeking a Supervisor Collections Shared Service Center to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

JOB Summary

This position will be responsible for the successful collections, premium application, and financial support for the Combined Insurance Company of America (CICA) Worksite division of Chubb, within the Collections Shared Services Center (CSSC) department. This position will support teams in Chicago, IL, Wilmington, DE, Markham Canada, and an offshore India team. This position will be responsible for managing projects through each phase of the project life cycle, complete Standard Operating Procedures documentation, contribute to key process improvement implementations, and support operational production activities.


  • Manage the daily operations to ensure all expected performance levels and ongoing production targets are being met
  • Ensure all process controls in place are operating effectively
  • Responsible for the development, ongoing tracking, and monitoring of operational and financial reporting metrics
  • Provide expertise and insight as well as identify and coordinate the implementation of process improvements on an ongoing basis
  • Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
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Job Posting: 1014853

Posted On: Aug 04, 2022

Updated On: Sep 03, 2022